A98
CHEATS CHEESESTEAKS OF SOUTH END
2137 HAWKINS ST, Charlotte, NC 28203
Restaurant · NC permit/State ID 20600111141
Latest gradeA (98)
Last inspectedOct 12, 2026
Inspections on record6
On record sinceNov 25, 2024
Score history
Nov 25, 2024Higher is betterOct 12, 2026
Inspections & violations
Oct 12, 2026 A 98 · 5 violations
#22 · Proper cold holding temperatures −1.5
Follow-up verification required
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ . Observed most items being held between 44F - 46F in left side of grill drawer coolers. PIC voluntarily discarded all items. VERIFICATION REQUIRED.
#23 · Proper date marking & disposition
Corrected during inspection
3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it has not been labeled, or if the label is incorrect. -P The PIC should train and assign staff to monitor date marking to prevent the use of food products that are no longer in compliance with 3-501.17 (A), (B), or (C) For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs . Observed a container of house made ranch dressing being held in walk in cooler date marked with a prep date of 10/1, 5 days past it’s expiration. CDI: PIC voluntarily discarded ranch dressing.
#45 · Single-use & single-service articles: properly stored & used −0.5
Repeat violation
4-903.11(C ) Single Service and Single Use items shall be kept in the original protective package or stored using other means that protect the item until used.
Observed a stack of single-serve to-go containers that were stored right-side-up, out of it's original protective packaging on prep shelf. Keep all single-serve articles stored inverted when out of it's original protective packaging to prevent contamination. REPEAT.
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used
4-501.11 Maintain equipment in good repair. Observed a torn gasket on grill drawer cooler. Replace torn gasket.
#49 · Non-food contact surfaces clean
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed build up on inside of prep cooler closest to grill and inside breading station prep drawer cooler. Clean as needed.
Jun 2, 2026 A 98.5 · 5 violations
Inspector comments: EHS provided updated Employee Health Policy which includes restriction and exclusion flow chart.
PIC stated facility will be launching breakfast in about a month.
#5 · Procedures for responding to vomiting & diarrheal events
Corrected during inspection
2-501.11 A food establishment shall have written procedures for employees to follow when responding to vomiting or diarrheal events. -Pf
Observed no written procedures for vomit and diarrhea cleanup.
CDI: EHS provided PIC with vomit and diarrhea cleanup procedures handout.
For more information please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation
#10 · Handwashing sinks supplied & accessible −1
Corrected during inspection
6-301.12 Provide paper towels or approved alternative for hand drying at each handsink. -Pf
Observed paper towel dispenser out of batteries at the handsink located inside unisex restroom.
CDI: PIC replaced new batteries in paper towel dispenser so that proper handwashing can be done by employees.
#39 · Contamination prevented during food preparation, storage & display
Corrected during inspection
3-305.11 Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor.
Observed a few cases of seeded buns stored directly on the floor. PIC stated they did not have any deliveries from their vendors today.
CDI: PIC moved cases of buns off of the floor to prevent contamination.
#45 · Single-use & single-service articles: properly stored & used
4-903.11(C ) Single Service and Single Use items shall be kept in the original protective package or stored using other means that protect the item until used.
Observed a few stacks of single-serve boats and to-go containers that were stored right-side-up, out of it's original protective packaging, along the make line and below prep tables.
Keep all single-serve articles stored inverted when out of it's original protective packaging to prevent contamination.
#48 · Warewashing facilities: installed, maintained & used; test strips −0.5
Follow-up verification required
4-302.14 Provide a test kit that accurately measures sanitizer concentrations. -Pf
Observed no chlorine test strips at the facility to measure chlorine concentration of chemical dish machine.
VERIFICATION REQUIRED within 10 days to ensure facility is in compliance.
Dec 11, 2025 A 97 · 4 violations
#15 · Food separated & protected
Corrected during inspectionRepeat violation
3-302.11(A)(8) Separate unwashed produce from ready-to-eat foods.
Observed a case of whipped cream stored underneath a case of unwashed lemons, inside the WIC.
CDI: PIC corrected storage order to prevent contamination.
REPEAT VIOLATION.
*Note: Although a repeat violation, improvement from previous inspection and not egregious. If observed as a repeat violation during next routine inspection, then EHS will deduct points.
For more information on food storage order please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation
#16 · Food-contact surfaces: cleaned & sanitized −1.5
Corrected during inspectionRepeat violation
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf.
Observed a stack of new metal pans stored on the clean dish rack, with the manufacturer's stickers still intact to food-contact surfaces.
CDI: PIC moved all new metal pans to the 3-compartment sink to be re-washed/rinsed/sanitized.
REPEAT VIOLATION.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg , How to Test Sanitizer https://youtu.be/y0SjmnabFaY , and Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#23 · Proper date marking & disposition −1.5
Corrected during inspectionRepeat violation
3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it has not been labeled, or if the label is incorrect. -P The PIC should train and assign staff to monitor date marking to prevent the use of food products that are no longer in compliance with 3-501.17 (A), (B), or (C)
Observed pan of cooked collards stored inside the WIC date-marked with a prep date of 12/04. PIC confirmed this was the correct date of prep.
CDI: PIC voluntarily discarded.
Observed opened jug of buttermilk stored inside the WIC without a date-mark. PIC stated this was opened yesterday.
CDI: PIC created date label for buttermilk.
Observed bottle of ranch made w/buttermilk stored in the lowboy of make table, with the date label hard to read. PIC stated this was made from the same batch as the large cambro stored inside the WIC, which was date-marked 12/09.
CDI: PIC created new date label so prep date was easily readable.
REPEAT VIOLATION.
*Note: Although a repeat violation, EHS reducing to half point deduction as much improvement has been made since the previous inspection report on date-marking.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#55 · Physical facilities installed, maintained & clean
6-101.11/6-201.11 Floors, walls and ceilings shall be designed, constructed, and installed so they are smooth and easily cleanable. Floors shall be non-absorbent in areas subject to moisture.
Observed a rectangle cutout on the wall behind HH warmer at the make line, exposing the absorbant insulation material underneath.
Repair cutout of wall so that surfaces are smooth and easily cleanable.
Jul 15, 2025 A 94.5 · 7 violations
Inspector comments: As stated from previous inspection report, facility no longer has dish machine and uses solely their 3-compartment sink.
#10 · Handwashing sinks supplied & accessible −1
Corrected during inspection
5-205.11 (B) A handwashing sink may not be used for purposes other than handwashing Pf.
Observed a bottle of honey stored in the front handsink. PIC stated it was overflowing and placed it there.
CDI: PIC removed the bottle from the handsink.
6-301.12 Provide paper towels or approved alternative for hand drying at each handsink. -Pf
Observed no paper towels at the front handsink.
CDI: PIC provided paper towels for this handsink.
Ensure all handsinks are stocked so that employees are able to properly wash their hands.
#15 · Food separated & protected
Corrected during inspection
3-302.11(A)(8) Separate unwashed produce from ready-to-eat foods.
Observed a container of washed/prepped zucchini and two bags of RTE shredded lettuce, stored below a case of unwashed apples and unwashed tomatoes inside the WIC.
Ensure all food employees maintain correct storage order to prevent contamination.
CDI: Storage order was corrected.
For more information on food storage order please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation
#16 · Food-contact surfaces: cleaned & sanitized
Corrected during inspection
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf.
Observed triangle blade of the can opener, soiled with food debris.
CDI: Can opener was removed and taken to the 3-compartment sink to be washed/rinsed/sanitized.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg , How to Test Sanitizer https://youtu.be/y0SjmnabFaY , and Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#21 · Proper hot holding temperatures −1.5
Corrected during inspectionRepeat violation
3-501.16(A)(1) Maintain TCS foods in hot holding at 135F or above. -P
Observed fried onion strings hot holding underneath a heat lamp below 135F (see temp chart). PIC stated they fried these as soon as they opened for lunch service, at 11:00AM (less than 2 hours prior to EHS's observation).
CDI: Fried onion strings were reheated to above 165F in the deep fryer and placed back under the heat lamp.
REPEAT VIOLATION.
*EHS advised PIC keeping fried onion strings under TPHC, and will send TPHC form to PIC if they choose to go forward with TPHC procedures for fried onion strings.
For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#23 · Proper date marking & disposition −3
Corrected during inspectionRepeat violation
3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it has not been labeled, or if the label is incorrect. -P The PIC should train and assign staff to monitor date marking to prevent the use of food products that are no longer in compliance with 3-501.17 (A), (B), or (C)
Observed multiple TCS food items throughout the facility in multiple cold holding units out of compliance for date-marking: container of cooked peppers date-marked 7/08 (cooler drawers), container of pre-cooked brisket date-marked 7/03 (cooler drawers), container of deli ham date-marked 7/07 (make table 2), container of deli turkey date-marked 7/08 (make table 2), container of house-made coleslaw date-marked 7/08 (lowboy), container of deli ham date-marked 7/07 (WIC), container of garbanzo beans date-marked 6/19 (WIC), container of Beyond steak date-marked 7/02 (cooler drawers).
PIC stated that the cooked peppers were cooked on 7/10, and 7/08 is the date the peppers were cut; EHS observed large lexan stored inside WIC was date-marked correctly with the date the peppers were cooked (7/10). PIC stated the pre-cooked brisket (which comes in frozen) was taken out to thaw yesterday, and employee must have written the date of delivery, which was 7/03. PIC stated they slice their own deli meats and do not freeze them once sliced. PIC stated the Beyond steak was taken out to thaw today, and 7/02 was the date it was delivered.
CDI: PIC educated food employee on date-marking and new date labels were created for cooked peppers stored in the cooler drawers, new label was created for the pre-cooked brisket to indicate correct thaw date of 7/14, deli ham and deli turkey stored in make table 2 were voluntarily discarded by PIC since the 7-day window had surpassed, PIC also voluntarily discarded housemade coleslaw since 7-day window had surpassed, container of deli ham and container of garbanzo beans both found inside the WIC were voluntarily discarded by PIC since 7-day window had surpassed, and a new date label was created for the container of Beyond steak to indicate the correct thaw date of today's date 7/15.
REPEAT VIOLATION.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#41 · Wiping cloths: properly used & stored
3-304.14(B) Hold in-use wiping cloths in properly concentrated sanitizer between uses.
Observed one sanitizer bucket full of QUAT sanitizer, stored on the bottom shelf of the back prep table reading 50ppm. PIC stated they change these sanitizer buckets throughout the day.
*Note: All other sanitizer buckets were reading proper concentration.
Ensure all sanitizer buckets are refreshed frequently, as the manufacturer's label states that QUAT sanitizer needs to be between 150ppm-400ppm to be deemed effective.
#45 · Single-use & single-service articles: properly stored & used
4-903.11(C ) Single Service and Single Use items shall be kept in the original protective package or stored using other means that protect the item until used.
Observed a couple stacks of single-serve boats stored right-side up on top of the prep table, out of it's protective packaging. Observed single-serve sandwich boxes stored right-side up, on the bottom shelf of the same prep table, out of it's protective packaging.
Keep all single-serve articles stored inverted when out of it's original packaging, to prevent contamination.
Mar 25, 2025 A 96 · 9 violations
Inspector comments: EHS observed hot water at FOH handwashing sink at 73F. EHS observed other handwashing sink at 91F, and another at 87F. EHS observed hot water at 3-comp sink at 128F. EHS recommended PIC follow up on hot water at hand sinks to ensure they are between 95-105F.
#3 · Management, food & conditional employee; knowledge, responsibilities & reporting
Corrected during inspection
2-103.11(O) Ensure food employees are informed of their responsibility to report required symptoms, illnesses and exposure. -Pf- Observed written procedures for EHP that did not include restrictions and exclusions. -CDI- EHS emailed PIC updated EHP policy poster and provided paper copies in Spanish and English. -0-
For more information on employee health policy, please visit: www.mecknc.gov/foodsafety
#6 · Proper eating, tasting, drinking or tobacco use −0.5
Corrected during inspectionRepeat violation
2-401.11 (A) Employees shall eat, drink, or use any form of tobacco only in designated areas where the contamination of exposed food, clean equipment and utensils, and other items needing protection can not result. Observed food employee taste test food on the line without using any proper utensils. -CDI- EHS educated food employee on proper eating and taste testing. **REPEAT** -0.5-
#16 · Food-contact surfaces: cleaned & sanitized −1.5
4-501.114 Maintain sanitizer at correct concentrations when being used to sanitize. -P- Observed chlorine at 0 ppm at dish machine. **3 DAY VERIFICATION REQUIRED** **FACILITY TO USE 3-COMP SINK UNTIL REPAIRS HAVE BEEN MADE** -1.5-
For more information please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg and How to Test Sanitizer https://youtu.be/y0SjmnabFaY
#21 · Proper hot holding temperatures
Corrected during inspection
3-501.16(A)(1) Maintain TCS foods in hot holding at 135F or above. -P- Observed cheese sauce holding at 117F. -CDI- PIC reheated items to 170F. -0-
For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#22 · Proper cold holding temperatures
Corrected during inspection
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P- Observed sliced provolone cheese, sliced American cheese and brisket holding above 41F in cold drawers. Refer to temperature chart. Per PIC, drawers were opened and closed a lot during rush. -CDI- PIC placed items in freezer to cool back down. -0-
For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#23 · Proper date marking & disposition −1.5
Corrected during inspectionRepeat violation
3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it is not been labeled, or if the label is incorrect. -P- Observed ham date marked 3/18 (discard 3/24) and vegan cheesesteak meat date marked 3/17 (discard 3/23). -CDI- PIC voluntarily discarded items. **POINTS NOT ESCALATED DUE TO IMPROVEMENT** **REPEAT** -1.5-
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#40 · Personal cleanliness
2-303.11 Remove jewelry on hands and arms while preparing food. A plain ring, such as a wedding band, is allowed. Observed food employee with dangling wrist bracelet. -0-
#48 · Warewashing facilities: installed, maintained & used; test strips −0.5
4-302.14 Provide a test kit that accurately measures sanitizer concentrations. -Pf- Observed no chlorine test strips for chlorine dish machine. **10 DAY VERIFICATION REQUIRED** -0.5-
#56 · Meets ventilation & lighting requirements; designated areas used
6-305.11/6-501.110 Designate and use an area for the orderly storage of employees' clothing and possessions. Observed employee phones stored on 2 different prep tables. -CDI- EHS educated PIC on proper storage of personal items and items were relocated. -0-
Nov 25, 2024 A 97.5 · 6 violations
Inspector comments: EHS observed cheese and marinara sauce reheating at steam well that likely would not have reached reheating temperatures without EHS intervention. EHS educated PIC on proper reheating methods and PIC reheated items on stove top.
Observed 2-3 sliced cheese and brisket in cold drawers between 42-43F. EHS educated PIC on not stacking items too high in units and PIC placed items in WIC to cool back down.
EHS provided literature in Spanish on employee health policy, handwashing signage and vomit and diarrheal cleanup procedures. EHS also provided no smoking signage.
EHS observed opened lid on recycling bin. PIC stated that lid was stuck and that maintenance had been notified.
#6 · Proper eating, tasting, drinking or tobacco use
Corrected during inspection
2-401.11 (A) Employees shall eat, drink, or use any form of tobacco only in designated areas where the contamination of exposed food, clean equipment and utensils, and other items needing protection can not result./2-401.11 (B) Closed beverage containers may be used if the container is handled to prevent contamination of the employee's hands, the container, and exposed food; clean equipment, utensils and linens; and unwrapped single-service and single-use articles. Observed food employee drink in food prep area with a cup without a straw. -CDI- EHS educated food employee on designated areas and food employee placed straw in cup. -0-
#8 · Hands clean & properly washed
Corrected during inspection
2-301.14 (I) Wash hands after engaging in other activities that contaminate hands. -P- Observed two food employees wash hands and not use a barrier to turn off faucet, thus recontaminating hands. -CDI- EHS educated both on using a barrier and both rewashed hands.
2-301.14 (G) Wash hands when switching between working with raw food and working with Ready to Eat Food. -P- Observed food employee handle raw beef and raw chicken and begin to return to food prep by changing gloves and not washing hands. -CDI- EHS intervened, educated food employee on when to wash and food employee washed hands. -0-
#10 · Handwashing sinks supplied & accessible −1
Corrected during inspection
5-205.11 (A) A handwashing sink shall be maintained so that it is accessible at all times for employee use -Pf.- Observed broom and dustpan stored in front of handwashing sink. Observed trash can stored in front of handwashing sink near dishpit. -CDI- PIC relocated items. -1-
6-301.14 Post a handwash sign at each handsink. Observed handwashing sign not visible at handwashing sink due to paper towel dispenser being stored over it. -CDI- EHS provided PIC with new handwashing signage.
#23 · Proper date marking & disposition −1.5
Corrected during inspection
3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it is not been labeled, or if the label is incorrect. -P- Observed items in prep units past date; chipotle mayo (contains canned chipotles) and spring mix 11/14 (discard 11/20), sliced tomatoes 11/16 (discard 11/22). Per PIC, items did not have proper date marks. -CDI- PIC properly date marked items. -1.5-
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#33 · Proper cooling methods used; adequate equipment for temperature control
Corrected during inspection
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf- Observed marinara sauce cooling in WIC with protective covering at a low rate. -CDI- PIC removed protective covering to facilitate rapid cooling. -0-
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used
4-501.11 Maintain equipment in good repair. Observed dish machine not properly functioning due to a leak. Per PIC, work order has been placed. -0-
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CHEATS CHEESESTEAKS OF SOUTH END” or State ID 20600111141). Inspection type (routine vs. follow-up) is not published in the county's data.