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A92

POTBELLY SANDWICH SHOP #551

4620 PIEDMONT ROW DR, SUITE 140, Charlotte, NC 28210
Restaurant · NC permit/State ID 2060019181
Latest gradeA (92)
Last inspectedOct 14, 2026
Inspections on record17
On record sinceMay 21, 2018

Score history

7085100 May 21, 2018: 98.5Sep 27, 2018: 96.5Feb 27, 2019: 97Feb 14, 2020: 97Nov 13, 2020: 96.5Feb 11, 2021: 96Jul 28, 2021: 95.5Apr 22, 2022: 98.5Nov 30, 2022: 97Apr 13, 2023: 99Dec 7, 2023: 98Apr 19, 2024: 98.5Dec 2, 2024: 95.5Apr 17, 2025: 97Sep 4, 2025: 97Mar 16, 2026: 95Oct 14, 2026: 92
May 21, 2018Higher is betterOct 14, 2026

Inspections & violations

Oct 14, 2026 A 92 · 5 violations
#16 · Food-contact surfaces: cleaned & sanitized −3
Corrected during inspectionRepeat violation
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf. Repeat-Observed sticker residue left on containers after cleaning. Interior of knife holder with grease/debris build-up. CDI-returned to 3-comp sink. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg , How to Test Sanitizer https://youtu.be/y0SjmnabFaY , and Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#19 · Proper reheating procedures for hot holding
Corrected during inspection
3-403.11 (C), (D) Reheat commercially processed, ready-to-eat food to 135F within 2 hours if food is to be hot held until service. -P. Observed both thermalizers set on low (water was 117F). CDI-thermalizer temperature adjusted and reached 197F. Thermalizers must be set where temperature of water is >135F to reheat soups/marinara/mac n cheese to >135F within 2 hours.
#22 · Proper cold holding temperatures −1.5
Corrected during inspection
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P Observed TCS foods in prep units >41F. See temp chart. CDI-items moved to WIC For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#23 · Proper date marking & disposition −3
Corrected during inspectionRepeat violation
3-501.17 (A) or (B) Date mark/label all TCS foods that are ready-to-eat once opened or prepared and are to be held for more than 24 hours. -Pf. Establish a date marking system consistent with 3-501.17 (A) or (B). Additional date marking system options are found in 3-501.17 (D). Repeat- Observed containers in prep tops not date labeled. PIC said everything was prepped today. Most meats in walk in had dates from 10/12, only turkey in WIC was dated 10/14. Staff was in process of changing out containers and putting on stickers with today’s date. The date must stay as the date opened, not changed to today’s date with a fresh pan. CDI-pans relabeled with hand written stickers since computer won’t back date. For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#40 · Personal cleanliness −0.5
Repeat violation
2-303.11 Remove jewelry on hands and arms while preparing food. A plain ring, such as a wedding band, is allowed. Repeat-Observed staff with watch and bracelets.

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Mar 16, 2026 A 95 · 5 violations
#16 · Food-contact surfaces: cleaned & sanitized −1.5
Corrected during inspection
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf. Observed in use tea nozzles, slicer and can opener stored as clean with debris, grease and build-up. CDI-tea dumped, all returned to 3-comp sink For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg , How to Test Sanitizer https://youtu.be/y0SjmnabFaY , and Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#23 · Proper date marking & disposition −1.5
Corrected during inspection
3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it has not been labeled, or if the label is incorrect. -P The PIC should train and assign staff to monitor date marking to prevent the use of food products that are no longer in compliance with 3-501.17 (A), (B), or (C) 3-501.17 (A) or (B) Date mark/label all TCS foods that are ready-to-eat once opened or prepared and are to be held for more than 24 hours. -Pf. Establish a date marking system consistent with 3-501.17 (A) or (B). Additional date marking system options are found in 3-501.17 (D). Observed roast beef, steak, ital sub meats, salami without date marks-date marked Roast beef with date opened sticker 3/5-discarded All items in prep top was getting clean pans and new date stickers with today’s date. The original date mark needs to stay with the good intent used. Do not combine older product with new. -discussion with PIC For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#33 · Proper cooling methods used; adequate equipment for temperature control −1
Corrected during inspectionRepeat violation
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Repeat-Observed sliced tomato and lettuce cooling in prep top. Prep top is designed for holding temps, not cooling. CDI-items returned to WIC to cool quickly For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#40 · Personal cleanliness −0.5
2-303.11 Remove jewelry on hands and arms while preparing food. A plain ring, such as a wedding band, is allowed. Observed staff with large watch and bracelets.
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used −0.5
Repeat violation
4-202.11 Multiuse food contact surfaces shall be smooth, free of open seams, cracks, chips, pits, sharp internal angles, crevices and assembled to allow access to clean. -Pf. Repeat-Observed several cracked containers and lids. Many plastic containers very discolored CDI-items discarded. 4-501.11 Maintain equipment in good repair. Observed 2 cold holding units out of order. Need to be repaired or removed.

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Sep 4, 2025 A 97 · 3 violations
#20 · Proper cooling time & temperatures −1.5
Corrected during inspection
3-501.14(B) Quickly cool TCS foods that are prepared from room temperature ingredients. Food must be to 41F within 4 hours. -P. Observed sliced meats in deep pans with covers or thick stacks in sealed bag. Improper cooling procedures, insufficient cooling rate. When slicing meats/cheeses cut in smaller batches, leave food in cooler if not prepping right then. Cool food to 41F or less before putting into deep pans with lids or sealed bags. CDI-items put on sheet pans into WIC to cool quickly. For more information, please visit: www.meckncgov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Cooling Food Safely https://www.youtube.com/watch?v=P6x8b1ZVOxU .
#33 · Proper cooling methods used; adequate equipment for temperature control −1
Corrected during inspectionRepeat violation
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Repeat-Observed sliced meats and shredded pork in deep containers with lids or in sealed bags. Sautéed onions cooling in prep top. Prep top is designed for holding temps, not cooling. CDI-items put on sheet pans in WIC to cool quickly For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used −0.5
Corrected during inspection
4-202.11 Multiuse food contact surfaces shall be smooth, free of open seams, cracks, chips, pits, sharp internal angles, crevices and assembled to allow access to clean. -Pf. Observed several cracked containers and lids. CDI-items discarded.

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Apr 17, 2025 A 97 · details not yet loaded

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Dec 2, 2024 A 95.5 · details not yet loaded

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Apr 19, 2024 A 98.5 · details not yet loaded

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Dec 7, 2023 A 98 · details not yet loaded

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Apr 13, 2023 A 99 · details not yet loaded

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Nov 30, 2022 A 97 · details not yet loaded

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Apr 22, 2022 A 98.5 · details not yet loaded

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Jul 28, 2021 A 95.5 · details not yet loaded

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Feb 11, 2021 A 96 · details not yet loaded

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Nov 13, 2020 A 96.5 · details not yet loaded

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Feb 14, 2020 A 97 · details not yet loaded

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Feb 27, 2019 A 97 · details not yet loaded

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Sep 27, 2018 A 96.5 · details not yet loaded

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May 21, 2018 A 98.5 · details not yet loaded

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “POTBELLY SANDWICH SHOP #551” or State ID 2060019181). Inspection type (routine vs. follow-up) is not published in the county's data.