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A94.5

WILLOW RIDGE MEMORY CARE

2040 MILTON RD, Charlotte, NC 28215
Institutional Food Service · NC permit/State ID 2060160101
Latest gradeA (94.5)
Last inspectedJul 22, 2026
Inspections on record47
On record sinceJun 26, 2013

Score history

7085100 Mar 31, 2015: 93.5May 1, 2015: 95.5Sep 11, 2015: 94.5Dec 30, 2015: 95.5Mar 11, 2016: 96.5May 20, 2016: 97.5Sep 29, 2016: 94Dec 15, 2016: 95.5Mar 16, 2017: 93.5Aug 3, 2017: 92Oct 19, 2017: 95Jan 29, 2018: 95May 31, 2018: 93Sep 28, 2018: 95.5Dec 20, 2018: 96Feb 1, 2019: 98Apr 4, 2019: 97.5Sep 13, 2019: 97Nov 7, 2019: 97Jan 16, 2020: 97.5Nov 10, 2020: 98.5Mar 17, 2021: 97.5Jul 9, 2021: 95.5Oct 19, 2021: 95Feb 11, 2022: 94.5May 11, 2022: 96.5Jul 8, 2022: 97.5Oct 28, 2022: 98Mar 3, 2023: 97Jun 8, 2023: 97Sep 26, 2023: 98.5Jan 4, 2024: 96.5Jun 13, 2024: 96.5Oct 25, 2024: 97Feb 5, 2025: 98Jun 25, 2025: 98Sep 4, 2025: 98.5Nov 13, 2025: 96.5Apr 9, 2026: 97Jul 22, 2026: 94.5
Mar 31, 2015Higher is betterJul 22, 2026

Inspections & violations

Jul 22, 2026 A 94.5 · 8 violations
#22 · Proper cold holding temperatures
Corrected during inspection
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P. Observed package of sliced deli meat cold holding at 45F in rear reach in refrigerator. CDI, TCS food item was placed in reach in freezer to rapidly chill. -0 pt- For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#23 · Proper date marking & disposition
Corrected during inspection
3-501.17 (A) or (B) Date mark/label all TCS foods that are ready-to-eat once opened or prepared and are to be held for more than 24 hours. -Pf. Establish a date marking system consistent with 3-501.17 (A) or (B). Additional date marking system options are found in 3-501.17 (D). Observed package of sliced deli meat in rear reach in refrigerator not dated. CDI, TCS food item was date marked for date it was opened. -0 pt-. For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#35 · Approved thawing methods used −0.5
Corrected during inspection
3-501.13 (A), (B), (C) Use approved thawing methods for frozen food such as in a cooler at 41F or below, completely submerged under cold running water according to the Code, or as a part of the cooking process. Pf. A) Under refrigeration at 41°F (5°C) or less.(B) Under running water at or below 70°F (21°F) with enough velocity to wash away loose particles, as long as the food's temperature never exceeds 41°F.(C) As part of a cooking process. Observed beef chub thawing in prep sink (not under running water) not accordance to notated rule. CDI, beef chub was moved to refrigerator to complete thawing. -0.5 pt-.
#38 · Insects & rodents not present; no unauthorized animals −2
Repeat violation
6-501.111 Keep the premises free of insects, rodents, and other pests. Observed dead insects under dish machine. Observed sticky pads with dead insects under shelving in dry storage area. REPEAT VIOLATION -2 pts-.
#39 · Contamination prevented during food preparation, storage & display −1
3-305.11 Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor. Observed boxes of water stored on the floor in pantry area. -1 pt-.
#49 · Non-food contact surfaces clean −0.5
Repeat violation
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed debris build up on top dish machine. REPEAT VIOLATION -0.5pt-
#54 · Garbage & refuse properly disposed; facilities maintained −0.5
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. Observed 1 dumpster lid opened during time of inspection. 5-501.115 Discard items and litter stored in the waste areas and enclosures as they are not necessary to operation and maintenance. Observed litter/debris beside dumpster area. -0.5 pts-
#55 · Physical facilities installed, maintained & clean −1
Repeat violation
6-501.11 Floors, walls, and ceilings including the attachments such as soap and towel dispensers; light fixtures; and heat/ac vents shall be maintained in good repair. Observed black build up on flooring and walling under dish machine. Observed cleaning needed to flooring under stove. REPEAT VIOLATION -1 pt-

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Apr 9, 2026 A 97 · 4 violations
#38 · Insects & rodents not present; no unauthorized animals −2
6-501.111 Keep the premises free of insects, rodents, and other pests. Observed 2 insects crawling under dish machine. Observed trapper max glue traps sporadically throughout kitchen with dead insects. Per PIC facility is on a routine pest control maintenance plan.
#49 · Non-food contact surfaces clean
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed minor food debris build up on shelving of reach in freezer. -General comment.
#55 · Physical facilities installed, maintained & clean −1
6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed general cleaning needed to flooring throughout kitchen to include under cooking equipment, under dish machine, and flooring in dry storage area.
#56 · Meets ventilation & lighting requirements; designated areas used
6-403.11 (A)Areas designated for employees to eat and drink, shall be located so that food, equipment, linens, single service/use items are protected from contamination. Observed 1 employee water bottle stored in reach in freezer with facility food. -General comment.

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Nov 13, 2025 A 96.5 · 7 violations
#23 · Proper date marking & disposition −1.5
Corrected during inspection
3-501.17 (A) or (B) Date mark/label all TCS foods that are ready-to-eat once opened or prepared and are to be held for more than 24 hours. -Pf- Observed opened gallon of milk and open container of boiled eggs in RIC cooler without date mark. Per PIC, both containers were opened yesterday. CDI - PIC dated both containers. For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#38 · Insects & rodents not present; no unauthorized animals −1
6-501.111 Keep the premises free of insects, rodents, and other pests. Observed crawling insect in area under dish machine. Per PIC, facility receives monthly pest control visits. PIC to address pest control visit frequency with facility management.
#39 · Contamination prevented during food preparation, storage & display
Corrected during inspection
6-404.11 Designate a separate area for items that are not for use and are being held for credit, such as dented cans or recalled products. -Pf- Observed a dented can of green beans not segregated from useable canned food. CDI - PIC removed can to office for return to supplier.
#44 · Utensils, equipment & linens: properly stored, dried & handled
4-903.11(B)(1) Clean equipment and utensils shall be stored in a self-draining position that allows for air drying. Observed clean food processor stored in a position that did not allow for self-draining. PIC moved processor to rack to air dry.
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used
4-501.11 Maintain equipment in good repair. Observed ice build-up on interior fan for RIC in kitchen area. Observed ice along door handle and inside of door of RIF in back clean dishes area. PIC to address repair or replacement of cooler and freezer with facility management. 4-502.11(A) Maintain utensils in good repair. Observed spatula with nicks and pits stored with food processor. Replace spatula.
#48 · Warewashing facilities: installed, maintained & used; test strips −0.5
Follow-up verification required
4-302.14 Provide a test kit that accurately measures sanitizer concentrations. -Pf- Observed chlorine dish machine without test kit. PIC provided with chlorine test strips to use until facility can purchase kit. -VR Required (11-21) -
#55 · Physical facilities installed, maintained & clean −0.5
6-501.11 Floors, walls, and ceilings including the attachments such as soap and towel dispensers; light fixtures; and heat/ac vents shall be maintained in good repair. Observed walls in kitchen area in need of repair. Observed holes in wall under dish machine area where cove base is detaching from wall. 6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed splash on walls behind dish pit area, 3-comp sink area and in dry storage area. PIC to address cleaning frequency.

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Sep 4, 2025 A 98.5 · 2 violations
#54 · Garbage & refuse properly disposed; facilities maintained −0.5
Repeat violation
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. Observed dumpster sliding door opened during time of inspection.
#55 · Physical facilities installed, maintained & clean −1
Repeat violation
6-501.11 Floors, walls, and ceilings including the attachments such as soap and towel dispensers; light fixtures; and heat/ac vents shall be maintained in good repair and clean. Observed floor tiles under dish machine damaged and with black build up. Clean/repair. Observed floor tile broken under equipment at main entrance door into kitchen. Repair.

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Jun 25, 2025 A 98 · 4 violations
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used −0.5
4-501.11 Maintain equipment in good repair. - Observed refrigerator gaskets in need of replacing.
#49 · Non-food contact surfaces clean −0.5
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. - Observed water pooling in the bottom of the refrigerator. Needs to be cleaned.
#54 · Garbage & refuse properly disposed; facilities maintained
Corrected during inspection
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. - Observed dumpster doors open. CDI - Doors were closed during the inspection.
#55 · Physical facilities installed, maintained & clean −1
6-501.11 Floors, walls, and ceilings including the attachments such as soap and towel dispensers; light fixtures; and heat/ac vents shall be maintained in good repair. - Observed baseboard in need of repair.

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Feb 5, 2025 A 98 · 4 violations
#15 · Food separated & protected
Corrected during inspection
3-302.11(A)(1) Separate ready-to-eat foods and washed/unwashed fruits and vegetables. -P Observed unwashed strawberries above RTE ham. Ensure unwashed produce is stored below RTE foods. CDI items relocated. For more information on food storage order please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation
#16 · Food-contact surfaces: cleaned & sanitized −1.5
4-501.114 Maintain sanitizer at correct concentrations when being used to sanitize. -P Observed dish machine without chlorine sanitizer attached. PIC stated they are supposed to get new bottle of sanitizer in today at noon. PIC stated because they have to wait for sanitizer to come in they stopped using the dish machine and are only using singe service items for service. PIC stated all other dishes are being washed at 3 compartment sink until new bottle brought in. Will follow up to ensure sanitizer brought in. Verification required. For more information please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg and How to Test Sanitizer https://youtu.be/y0SjmnabFaY
#23 · Proper date marking & disposition
Corrected during inspection
3-501.17 Date mark/label all TCS foods that are ready-to-eat once opened or prepared and held more than 24hrs. -Pf Observed milk and ham chub that was opened today but will stay in facility for a couple days. CDI items dated. For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#49 · Non-food contact surfaces clean −0.5
Repeat violation
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed kitchen fan with dust build up. Repeat.

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Oct 25, 2024 A 97 · 4 violations
#38 · Insects & rodents not present; no unauthorized animals −2
Repeat violation
6-501.111 Keep the premises free of insects, rodents, and other pests. - Observed dead insects on the floor near the dish machine.
#43 · In-use utensils: properly stored
Corrected during inspection
3-304.12 (B) In-use utensils for food that is not TCS must be stored with their handles above the top of the food within containers or equipment that can be closed. - Observed scoop handle stored touching flour in container. Corrected during the inspection (CDI) - Removed
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used −0.5
4-501.11 Maintain equipment in good repair. - Observed gasket in need of repair in tall reach-in freezer.
#49 · Non-food contact surfaces clean −0.5
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris. 4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. - Observed gaskets in need of cleaning. General cleaning in tall reach-in cooler.

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Jun 13, 2024 A 96.5 · 6 violations
#15 · Food separated & protected −1.5
Corrected during inspection
3-302.11 (A)(2) Separate types of raw animal foods from each other such as beef, fish, lamb, pork, and poultry during storage, preparation, holding, and display. -P- 3-302.11(A)(1) Separate raw animal foods from ready-to-eat foods and washed/unwashed fruits and vegetables. -P- Observed raw chicken stored with raw beef and precooked chicken in the reach-in freezer. Corrected during the inspection (CDI) - Raw meats were placed in separate containers in the freezer to separate from each other and other food items.
#16 · Food-contact surfaces: cleaned & sanitized
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf- Observed small saucers stored as clean with debris. Person in charge (PIC) informed me that the plates are not being used. Plates should be removed if not being used and also plates should be inverted as to protect the food contact surface.
#38 · Insects & rodents not present; no unauthorized animals −1
Repeat violation
6-501.111 Keep the premises free of insects, rodents, and other pests. - Observed dead insects on the floor near the dish machine.
#44 · Utensils, equipment & linens: properly stored, dried & handled
Corrected during inspection
4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. - Observed clean metal pans wet stacked. CDI - Pans were rearranged.
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used −0.5
4-501.11 Maintain equipment in good repair. - Observed dispenser hanging from the wall in the 3 compartment sink. Needs to be repaired.
#54 · Garbage & refuse properly disposed; facilities maintained −0.5
Corrected during inspectionRepeat violation
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. - Observed dumpster doors open. CDI - Doors were closed during the inspection.

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Jan 4, 2024 A 96.5 · 6 violations
#2 · Certified Food Protection Manager −1
2-102.12 (A) PIC shall demonstrate knowledge by being a certified food protection manager. - Observed no certified food protection manager on site during the inspection.
#15 · Food separated & protected
Corrected during inspection
3-302.11(A)(1) Separate raw animal foods from ready-to-eat foods and washed/unwashed fruits and vegetables. -P- Observed raw chicken stored on the same bottom shelf as produce in the tall reach-in cooler. Corrected during the inspection (CDI) - chicken was placed in metal pan to prevent cross contamination.
#20 · Proper cooling time & temperatures −1.5
Corrected during inspection
3-501.14(A) Quickly cool cooked foods within 2 hours from 135F to 70F; and within a total of 6 hours from 135F to 41F. -P- Observed eggs and oatmeal at 74/75F in tall reach-in cooler. Eggs and oatmeal were from breakfast and has been cooling since 7:30a. CDI - Items were discarded.
#38 · Insects & rodents not present; no unauthorized animals −1
Repeat violation
6-501.111 Keep the premises free of insects, rodents, and other pests. - Observed dead insects on the floor near the dish machine.
#39 · Contamination prevented during food preparation, storage & display
Corrected during inspection
3-305.11 Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor. - Observed box of melons stored on the floor. CDI - Melons were placed on table.
#54 · Garbage & refuse properly disposed; facilities maintained
Corrected during inspection
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. - Observed dumpster doors open. CDI - Doors were closed during the inspection.

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Sep 26, 2023 A 98.5 · 3 violations
#38 · Insects & rodents not present; no unauthorized animals −1
Repeat violation
6-501.111 Keep the premises free of insects, rodents, and other pests. - Observed live roach crawling and dead ones during the inspection.
#44 · Utensils, equipment & linens: properly stored, dried & handled −0.5
Corrected during inspection
4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. - Observed clean metal pans stacked wet. Corrected during the inspection (CDI) - Equipment was rearranged.
#51 · Plumbing installed; proper backflow devices
5-205.15 Maintain a plumbing system in good repair. - Observed pipe leaking underneath the sink near the dish machine.

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Jun 8, 2023 A 97 · 4 violations
#15 · Food separated & protected
Corrected during inspection
3-302.11(A)(1) Separate raw animal foods from ready-to-eat foods and washed/unwashed fruits and vegetables. -P. Observed raw shelled eggs stored over pasteurized eggs in reach in. CDI, raw shell eggs were relocated under pasteurized eggs and EHS educated PIC on notated rule. For more information on food storage order please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation
#38 · Insects & rodents not present; no unauthorized animals −2
Repeat violation
6-501.112 Remove dead or trapped birds, insects, rodents, and other pests. Observed sticky pads with dead insects on them throughout kitchen. EHS advises facility to have pest control remove sticky pads once dead insects appear on them. 6-501.111 Keep the premises free of insects, rodents, and other pests. Observed a few live roaches on wall behind dish machine. Per conversation with PIC, facility is still on schedule with their pest control treatment plan.
#43 · In-use utensils: properly stored
3-304.12 (B) In-use utensils for food that is not TCS must be stored with their handles above the top of the food within containers or equipment that can be closed. Observed handle stored in large white plastic bin housing flour. EHS educated PIC on notated rule and handle was removed from flour.
#55 · Physical facilities installed, maintained & clean −1
Repeat violation
6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed detailed cleaning needed to flooring throughout kitchen (under dish machine area, under cooking equipment).

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Mar 3, 2023 A 97 · details not yet loaded

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Oct 28, 2022 A 98 · details not yet loaded

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Jul 8, 2022 A 97.5 · details not yet loaded

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May 11, 2022 A 96.5 · details not yet loaded

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Feb 11, 2022 A 94.5 · details not yet loaded

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Oct 19, 2021 A 95 · details not yet loaded

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Jul 9, 2021 A 95.5 · details not yet loaded

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Mar 17, 2021 A 97.5 · details not yet loaded

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Nov 10, 2020 A 98.5 · details not yet loaded

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Jan 16, 2020 A 97.5 · details not yet loaded

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Nov 7, 2019 A 97 · details not yet loaded

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Sep 13, 2019 A 97 · details not yet loaded

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Apr 4, 2019 A 97.5 · details not yet loaded

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Feb 1, 2019 A 98 · details not yet loaded

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Dec 20, 2018 A 96 · details not yet loaded

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Sep 28, 2018 A 95.5 · details not yet loaded

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May 31, 2018 A 93 · details not yet loaded

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Jan 29, 2018 A 95 · details not yet loaded

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Oct 19, 2017 A 95 · details not yet loaded

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Aug 3, 2017 A 92 · details not yet loaded

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Mar 16, 2017 A 93.5 · details not yet loaded

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Dec 15, 2016 A 95.5 · details not yet loaded

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Sep 29, 2016 A 94 · details not yet loaded

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May 20, 2016 A 97.5 · details not yet loaded

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Mar 11, 2016 A 96.5 · details not yet loaded

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Dec 30, 2015 A 95.5 · details not yet loaded

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Sep 11, 2015 A 94.5 · details not yet loaded

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May 1, 2015 A 95.5 · details not yet loaded

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Mar 31, 2015 A 93.5 · details not yet loaded

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Dec 23, 2014 A 95 · details not yet loaded

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Sep 24, 2014 A 92.5 · details not yet loaded

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May 8, 2014 A 95.5 · details not yet loaded

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Jan 30, 2014 A 96.5 · details not yet loaded

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Dec 6, 2013 A 96.5 · details not yet loaded

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Sep 6, 2013 A 96.5 · details not yet loaded

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Jun 26, 2013 A 98 · details not yet loaded

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “WILLOW RIDGE MEMORY CARE” or State ID 2060160101). Inspection type (routine vs. follow-up) is not published in the county's data.