A94

HYATT HOUSE

435 E TRADE ST, Charlotte, NC 28202

Lodging · NC permit/State ID 2060200490

Latest gradeA (94)

Last inspectedMay 14, 2026

Inspections on record12

On record sinceOct 30, 2013

Score history

Oct 30, 2013Higher is betterMay 14, 2026

Inspections & violations

May 14, 2026 A 94 · 5 violations

#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used

15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed spatula handle in room 1618 heavily damaged.

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed mattresses in rooms 1721,1718, 1701, 1714, 1420, 1219, and 815. Repeat. Observed curtain rods missing in room 1514, 1420. Observed dents in fridge in room 1714. Observed cabinet stain under sink in room 1514.

#27 · Physical facilities installed, maintained, and clean −4

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed floor stains in hallways of floors 16 (near 1615) 15 (1520), 13 (across electrical room), 14 (1412,1402), 12 (1204,1205, 1219), 11 (1106), 9 (floor near elevators), 8 (816, 801). Observed floor coming up and separating from the floor on floors 15,16, 12

#30 · Linen clean and in good repair; two sheets provided for each bed

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed torn mattress pad in room 815

#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed brooms stored with clean linens on 3 housekeeping carts. CDI- Brooms removed.

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Dec 19, 2024 A 96 · 4 violations

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed shower vents rusted and in need of cleaning in rooms 1718 and 1621. Observed stained lobby chair. Obsevred cushions in lobby peeling.

#27 · Physical facilities installed, maintained, and clean −2

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained floors in the hallway on the 16th, 15th, 14th, 11th, 10th and 8th floors throughout. Observed carpet pulling away from the floor on the 12 and 11th floors. Observed closet door scuffed at room 1718.

#30 · Linen clean and in good repair; two sheets provided for each bed

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stain on pillow in 1718, 1701. Observed mattress stain in room 1320 and 1704.

#31 · Linen properly handled and stored

15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed linens on 17th floor in storage room.

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Apr 18, 2024 A 96 · 6 violations

Inspector comments: NOTE: Facility has ice machines with open ice in freezers within rooms. Facility has a procedure to empty the ice bucket and clean it within the freezer at every check out.

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2

15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed build up in corners and at edges of showers in 1021. Observed pink and black build up on shower curtain in 1417. 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained shades in 1712, and 1608. Observed stuck drawer in 1608. Observed wall damage from a removed fixture in rooms 1418 and 815 near the window and at the sink in room 1114. Observed chipping paint on door in 1220. Observed torn sheer in 1417. Observed laminate damaged near microwave in 1021. Observed worn edges on luggage rack in 1417 and 1114. Observed carpet damage in 1220, 1021, and 815. Observed loose toilet seat in room 815.

#27 · Physical facilities installed, maintained, and clean

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed bleach stained carpets throughout hallways in facility. Observed carpet damaged at transition in the 11th floor elevator lobby.

#30 · Linen clean and in good repair; two sheets provided for each bed

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained mattress pad on pull out bed in 704. REPEAT VIOLATION Significant improvement from previous inspection as this was the only linen issue.

#31 · Linen properly handled and stored

15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only. Observed unlabeled carts used for dirty laundry in laundry area.

#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed several housekeeping carts with clean linen stored on dirty side of cart. CDI: Linen separated. 15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed 16th floor housekeeping cart with chemical spray bottles stored commingled with linen. CDI: Spray bottle removed.

#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled

15A NCAC 18A .1827(d) Sanitizing solutions shall not be stored in or dispensed from containers previously containing other poisonous or toxic materials. Observed bathroom cleaner-sanitizer stored in previous used chemical bottle at 16th floor housekeeping cart. CDI: Chemical removed.

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Feb 13, 2023 A 98 · 2 violations

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests

Observed hair in the shower in room 1502. Needs to be cleaned. **15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests.

#30 · Linen clean and in good repair; two sheets provided for each bed −2

Observed mattress cover stained in rooms 1502 and 1208. Observed mattress cover torn in room 801. Linen were removed. **15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.

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Dec 9, 2021 A 98 · 2 violations

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2

Observed mattress staining in rooms 1706, 817 and 702. Ensure that mattress staining is removed. Observed vent filters in need of cleaning in rooms 1719, 1115 and 817. Observed vent filter torn in room 1517. **15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.

#27 · Physical facilities installed, maintained, and clean

Observed minor wall damage in the storage closet on 15th floor. Needs to be repaired. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

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Feb 25, 2021 A 97 · details not yet loaded