A94.5

COMFORT INN MATTHEWS

1718 WINDSOR CROSSING DR, Matthews, NC 28105

Lodging · NC permit/State ID 2060200500

Latest gradeA (94.5)

Last inspectedFeb 18, 2026

Inspections on record13

On record sinceMay 23, 2014

Score history

May 23, 2014Higher is betterFeb 18, 2026

Inspections & violations

Feb 18, 2026 A 94.5 · 3 violations

#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −0.5

15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed ice machine on the second floor with some visible black build up around the chute. Build up is not touching the ice that is being dispensed. Increase cleaning.

#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed hand sink in the laundry room without paper towels and a handwashing sign. Keep supplies stocked at the hand washing sinks.

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. REPEAT observed scuffs along baseboards on all three floors of the facility. Observed a ripped vent and a stain in the curtain in room 128. Observed some paint chipping off the walls in room 132. Observed stain on the curtain, cracks in the bathroom floor, a ripped vent, and a ripped mattress cover in room 231. Observed scuffs on the walls in room 311 and stains on the curtains, a hole in the wall and paint missing on the wall in room 328.

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Aug 11, 2025 A 92 · 5 violations

#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required

15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed minor build up and dripping from ice machine on first floor.

#19 · Single-use and single-service articles properly stored and used

15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed boxes of cups and lids on the floor in storage room. Needs to be stored off the floor.

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed hole and staining on lampshade in 227. Observed stained curtains in 308, 337, and 313. Observed missing a/c vents in 313 and 308. Needs cleaning/repair.

#27 · Physical facilities installed, maintained, and clean −4

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained/damaged ceiling on 3rd floor small meeting room and storage room. Needs to be checked for leaks and repaired. Observed build up on vents in 3rd floor hallway. Needs cleaning. REPEAT.

#31 · Linen properly handled and stored

15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed boxes of clean extra linens stored in toilet room of storage room 221. Needs to be stored in cabinets or on shelves.

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Sep 20, 2024 A 92 · 3 violations

#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. 15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. - EHS observed curtains in room 226, 234, and 108 soiled. EHS observed pink build up on shower heads of rooms 323, 234, and 108.

#27 · Physical facilities installed, maintained, and clean −2

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.- Observed soiled walls in 329, 323, and 226. Observed tile damage in laundry room. Observed ceiling in 3rd floor staff room with large water stains.

#30 · Linen clean and in good repair; two sheets provided for each bed −4

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. - Observed stains, holes, and hair in sheets of rooms 329, 323, 226, 234, 108, and 109.

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Feb 20, 2024 A 93 · 6 violations

#19 · Single-use and single-service articles properly stored and used

15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed two (2) stacks of boxed styrofoam coffee cups on the ground of 2nd floor storage area. Elevate boxes to prevent potential contamination

#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no hand soap in onsite facility gym. REPEAT. Note: No escalation in point deduction; facility has provided soap and paper towels at high traffic employee facilities, including restrooms and linen room.

#27 · Physical facilities installed, maintained, and clean −2

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed torn A/C vent filters in rooms 109, 124, and 222. Observed cracked floor tiles in 2nd floor storage room and maintenance room. Observed ceiling damage from roof leaks in storage rooms on 3rd floor. Note: No escalation in point deduction; Observed some improvement from previous inspections notations. Previously cited mold and hallway staining have been addressed.

#30 · Linen clean and in good repair; two sheets provided for each bed −4

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained/discolored mattress pads in rooms 124, 224, 235, 337, and both beds of 310. Observed stained duvet in room 339. Observed stained/discolored mattress protectors in rooms 224 and on both beds of 310.

#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination

15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed one (1) clean housekeeping cart with empty coffee cup and covered employee water bottle above clean rags used to wipe room surfaces. Beverage containers were moved/disposed of prior to end of inspection.

#33 · Garbage and refuse disposal; facilities maintained

5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles. Observed sliding doors to dumpster opened during time of inspection. Doors were closed prior to returning to interior premises.

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Jan 25, 2023 A 91.5 · details not yet loaded