A100
SONESTA HOTELS INTERNATIONAL
5700 WESTPARK DR, Charlotte, NC 28217
Lodging · NC permit/State ID 2060200597
Latest gradeA (100)
Last inspectedJun 30, 2026
Inspections on record8
On record sinceJul 2, 2018
Score history
Jul 2, 2018Higher is betterJun 30, 2026
Inspections & violations
Jun 30, 2026 A 100 · 0 violations
No violations were recorded for this inspection.
May 6, 2025 A 98 · 1 violation
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed water damaged ceiling tile in ice machine room on 8th floor and dust buildup in vents in guest rooms on 1st and 2nd floors.
May 17, 2024 A 96 · 6 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
4-602.12 (B)* Cavities and door seals of microwave ovens shall be cleaned at least every 24 hours by using the manufacturer's recommended cleaning procedure. Observed microwaves in need of cleaning in ice machine room on floors 1, 4, 5, 7, 12, and 15. Clean.
#20 · Thermometer provided; test strips provided −1
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no quat or chlorine sanitizer test strips available during inspection. Obtain test strips for sanitizers in use.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule.Observed laundry room without originally permitted hand sink. Hand hygiene program implemented until hand sink is reinstalled.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed damage and staining on arm chairs in rooms 111, 211, 306, 518, 719, 1201, and 1506. Observed damage to ottoman in room 418.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed floors, walls, and ceilings in need of cleaning and water damage to ceiling tiles in ice machine rooms on floors 1, 2, 4, 5, 7, 12, and 15.
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed dumpster without top lid.
Mar 16, 2023 A 98 · 2 violations
#27 · Physical facilities installed, maintained, and clean −2
Observed wallpaper peeling near the ice machine on the 6th, 8th and 9th floor. Observed water stained ceiling tile near the ice machine on the 8th and 17th floor.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#31 · Linen properly handled and stored
Observed boxes of clean linen stored on the floor in the laundry room. NOTE: New shipment of linen came in and has not yet been removed from boxes, cleaned and placed on shelving.
**15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.
Jan 13, 2022 A 96 · 4 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
Observed HVAC filters broke and in need of cleaning in rooms 1903, 1803, 1204, 909, 812 and 712. Observed broken filters on the hallway on 12th and 7th floor. Needs to be replaced.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −2
Observed water stained ceiling tiles near the ice machine on 18th, 12th, 8th and 7th floor. Needs to be replaced and ensure that leaks are not ongoing.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#31 · Linen properly handled and stored
Observed boxes of clean linen stored directly on the floor in the laundry room.
**15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed lids stored on housekeeping cart without protection from contamination. Spoke with management about proper storage.
**15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
Apr 7, 2021 A 94 · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
May 28, 2020 A 94 · details not yet loaded
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Jul 2, 2018 A 97 · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “SONESTA HOTELS INTERNATIONAL” or State ID 2060200597). Inspection type (routine vs. follow-up) is not published in the county's data.