WHITE OAK MANOR - CHARLOTTE – health inspections

Jun 18, 2026 94 / 100 · 6 violations

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed glue coming up through vinyl flooring in several areas throughout facility. Observed floors in need of cleaning in West parlor. Observed stain on floor in W15 and S11. Needs cleaning/repair. REPEAT.

#2 · Walls and ceilings clean, good repair −2

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed scuffs to walls and cracks on ceiling throughout the building in halls, resident rooms and resident bathrooms. Observed stain on ceiling in hall outside the Therapy room and in room S32. Needs cleaning/repair. REPEAT.

#5 · Ventilation equipment clean, good repair

.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed dust build up on bathroom vents in multiple rooms. Observed A/C unit broken in room E35. Needs cleaning/repair.

#7 · Facilities provided, accessible, clean, good repair

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed toilet in need of cleaning in E35 and W30. Observed build up on shower tiles in West central baths. Observed shower chair cracked in W30 Needs cleaning/repair.

#16 · Hot water between 105°F and 116°F −3

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water between 119-125 in East and West wings. Needs to be 105 -116F. REPEAT.

#36 · Laundry area and equipment kept clean

.1319 (e) Laundry areas and equipment shall be kept clean. Observed puddle of water on the floor in laundry room from leaking machine. Needs cleaning/repair.

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Nov 24, 2025 93 / 100 · 7 violations

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed debris on floors in multiple resident rooms. Needs sweeping

#2 · Walls and ceilings clean, good repair −2

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed scuffs to walls and cracks on ceiling throughout the building in halls, resident rooms, and parlor rooms. Observed some cracking wall tile in central bath 2. Needs repair. REPEAT.

#8 · Toilet rooms free of storage, handwash signs posted −1

.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed storage of chairs and wheelchair in Central bath 2. Bathrooms shall not be used for storage. REPEAT.

#12 · Bathing facilities properly equipped, equipment cleaned and disinfected

.1312 (f) Bathing equipment that has contact with a resident's skin and is used by more than one resident shall be kept clean and shall be disinfected between resident uses. Equipment located within a bathing facility that uses a pump to move water shall be kept clean in accordance with the manufacturer's instructions. Observed build up in tub in Central bath 1. Staff stated facility does not use bathtub. Observed one communal shower chair stained in Central bath 2. Needs cleaning.

#16 · Hot water between 105°F and 116°F −3

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water from 118-127 throughout facility with only a few rooms testing in temperature range. Needs to be 105-116F. REPEAT.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed small tears and paint stains on chairs in Parlor 2. Observed a table with damaged legs in Parlor 2. Observed heavily stained chairs in the Activity room. REPEAT.

#38 · Food service equipment and utensils clean, good repair

.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed build up in microwave in pantry room. Needs cleaning.

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Jun 18, 2025 93 / 100 · 9 violations

#2 · Walls and ceilings clean, good repair −2

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed scuffed walls and chipped doors/door frames throughout facility. Observed dust on ceiling in E6. REPEAT

#7 · Facilities provided, accessible, clean, good repair −2

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed pink residue on shower chair in West bathing room. Observed toilet chair rusting in W5. Observed shower tile cracked in East shower room. Needs cleaning/repair. REPEAT.

#8 · Toilet rooms free of storage, handwash signs posted −0.5

.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed storage of furniture and wheelchairs in bathing/shower rooms. Keep bathrooms free of storage of items not in use. REPEAT

#9 · Bedpans, urinals, bedside commodes and emesis basins properly cleaned and disinfected

.1312 (c) When disposable bedpans, emesis basins, and urinals are reused, they shall be labeled so that they are associated with an individual resident. Observed bedpans and urinals in shared resident bathrooms with no labels. Needs to be labeled.

#16 · Hot water between 105°F and 116°F −1.5

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water on South and East Halls over 125F. Needs to be 105-116F.

#17 · Back-up water supply plan available and complete

.1313 (e) The institution shall have a written plan to obtain a backup water supply in the event that the institution's primary water supply is interrupted for more than four consecutive hours. The written plan shall identify a backup water supply or alternate source of water that provides two liters of potable water per day per resident and institution employee for drinking and potable water for food preparation, hand washing, bathing, cleaning, dishwashing, laundry, and disposal of bodily waste. This may include a plan for relocating residents to a facility with a water supply that satisfies Paragraph (a) of this Rule. If an institution's primary water supply or backup water supply becomes unsafe for human consumption, then the water sources within the institution, such as sink faucets, shall be labeled or hooded to prevent their use, and the administrator shall provide potable water for use by the institution's residents and employees. Observed facility missing parts of back up water supply plan. Facility only has food service and laundry sections to plan. Needs a complete plan.

#28 · No pest presence; effective pest control measures

.1317 (a) Pests shall not be present in an institution's building or buildings. Observed some small gnats in several room. Staff stated facility is aware and is getting regular pest control services.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed seat cushions with general staining or tearing in parlor rooms and dining room throughout facility. REPEAT

#44 · Time/Temperature Control for Safety (TCS) foods maintained as required

.1323 (a) All TCS food shall be maintained at temperatures required by Part 3-501.19 of the Food Code incorporated by reference at 15A NCAC 18A .2650 as amended by 15A NCAC 18A .2653 during storage, preparation, transportation, display, and service of the TCS food. Observed East pantry refrigerator at 68F. Door had been left partially open. Staff voluntarily discarded all TCS food.

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Dec 12, 2024 94 / 100 · 8 violations

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed floors in multiple resident rooms and common areas with debris and in need of cleaning. REPEAT

#2 · Walls and ceilings clean, good repair −2

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed scuffed walls and chipped doors/door frames throughout facility. REPEAT

#3 · Ceiling attachments cleanable, clean, good repair

.1310 (b) Light fixtures, fans, conduits, and heating, ventilation, and air conditioning vents shall be kept clean and in good repair. Observed cracked/damaged light fixtures in soiled linen rooms on south hall. Repair.

#7 · Facilities provided, accessible, clean, good repair −2

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed soiled toilet in room W12 and in bathing/shower room on south hall. Observed underside of toilet chair in room S12 heavily soiled. Observed sink detaching from wall in bathing/shower room on south hall. Repair. REPEAT

#8 · Toilet rooms free of storage, handwash signs posted

.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed storage of furniture and wheelchairs in bathing/shower rooms. Keep bathrooms free of storage of items not in use. REPEAT *Points not escalated due to hand washing signs placed properly. (Improvement from previous inspection)

#18 · Drinking fountains clean, good repair

.1314 (a) Drinking fountains shall be kept clean and in good repair. Observed multiple drinking fountains out of order throughout facility. Repair. Observed one drinking fountain in need of cleaning.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed seat cushions with general staining in parlor rooms throughout facility. Observed stained mattress in room E3. REPEAT

#33 · Bed linens in good repair; soiled linens changed, properly handled, containers properly labeled

.1319 (b) A resident's bed linens shall be changed when no longer clean. Observed soiled pillow in room S12.

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Apr 10, 2024 94.5 / 100 · 13 violations

Inspector comments: *NOTE: EHS Kailyn Morotto, and Administrative Director Hayden Keziah, were present during time of inspection. Report emailed to the following: Hkeziah@whiteoakmanor.com

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed flooring in need of repair in room W29 bathroom.

#2 · Walls and ceilings clean, good repair −1

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed touch up paint needed to walling throughout facility to include behind beds in residents rooms and behind chair in parlor areas. Observed popcorn ceiling peeling sporadically throughout building. REPEAT VIOLATION.

#7 · Facilities provided, accessible, clean, good repair −2

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed black build up inside the floor tiles in shared spa room located on south wing. Observed blue shower mat stored on south wing with tears and cracking in padding, EHS advises facility to replace shower mat. Observed general cleaning needed to flooring in shared spa rooms throughout facility. Observed minor build on toilet in rooms E21 and room W29. REPEAT VIOLATION.

#8 · Toilet rooms free of storage, handwash signs posted

.1312 (b) A sign shall be posted in each toilet room for institution employees, directing them to wash their hands after each visit to the toilet room and before returning to work. Observed no hand wash sign posted at employee restrooms in administrative office. .1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed storage of furniture and miscellaneous items in west wing central spa room. REPEAT VIOLATION.

#16 · Hot water between 105°F and 116°F

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water at 102F-103F on East wing only. REPEAT VIOLATION.

#17 · Back-up water supply plan available and complete −0.5

.1313 (e) The institution shall have a written plan to obtain a backup water supply in the event that the institution's primary water supply is interrupted for more than four consecutive hours. The written plan shall identify a backup water supply or alternate source of water that provides two liters of potable water per day per resident and institution employee for drinking and potable water for food preparation, hand washing, bathing, cleaning, dishwashing, laundry, and disposal of bodily waste. This may include a plan for relocating residents to a facility with a water supply that satisfies Paragraph (a) of this Rule. If an institution's primary water supply or backup water supply becomes unsafe for human consumption, then the water sources within the institution, such as sink faucets, shall be labeled or hooded to prevent their use, and the administrator shall provide potable water for use by the institution's residents and employees. Observed incomplete backup water supply plan. EHS emailed facility back up water supply plan guidance. REPEAT VIOLATION.

#23 · Solid waste containers properly constructed, covered where required; good repair

.1316 (a) All solid wastes containing food scraps or other putrescible materials shall be kept in leak-proof, non-absorbent containers which shall be kept covered with tight-fitting lids when not in use. Observed outside dumpster doors opened during time of inspection.

#26 · Premises properly maintained −1

.1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages. Observed debris/litter surrounding dumpster area.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed seat cushions with general staining in parlor rooms throughout facility. Observed white vinyl pillow peeling in room W8. Observed drape with minor staining in room W8. Observed sink cracked in west wing soiled utility room. REPEAT VIOLATION.

#34 · Linens provided by the institution properly cleaned and sanitized

.1319 (c) Linens provided by the institution that are not clean shall be cleaned and sanitized in accordance with this paragraph. When hot water in washing machines is used to sanitize linens provided by the institution, the washing machines shall be operated in accordance with the manufacturer's instructions. When chemicals are used to sanitize linens provided by the institution, linens shall be washed in accordance with the following: (1) using a solution of at least 50 parts per million chlorine; or (2) using laundry sanitizer that is registered in accordance with 40 C.F.R. 152 and that is used in accordance with the manufacturer's instructions. Observed no documentation onsite for notated rule. REPEAT VIOLATION.

#38 · Food service equipment and utensils clean, good repair

.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed general cleaning needed to shelving of refrigerator in pantry area located on west wing.

#43 · Food brought into the institution by employees or visitors of patients or residents properly stored, labeled and dated

.1321 (b) Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply as described in rule .1321 (a). Such food shall be labeled with the name of the resident or employee that the food belongs to and the date the food was brought into the institution. Labeling as required by this Rule shall not be required for food items stored in employee-designated or individual residents' refrigerators or rooms. Observed food brought from home by employees or residents not labeled in east wing pantry area. All food not labeled was voluntarily discarded during time of inspection.

#52 · Vomitus and diarrheal clean up supplies; written clean up procedures available and complete

.1324 (d) The institution shall have gloves, personal protective equipment, disinfectant, individual disposable towels, and a coagulating agent on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on institution surfaces. The procedure shall specify the actions that employees shall take to minimize the exposure of employees, residents, guests, food, and additional surfaces to vomitus or fecal matter. EHS emailed facility required procedure template.

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Sep 13, 2023 95.5 / 100 · 7 violations

#2 · Walls and ceilings clean, good repair −1

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed touch up paint needed throughout facility to include walling, door frames, and baseboard.

#7 · Facilities provided, accessible, clean, good repair −1

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed detailed cleaning needed to toilet in room E16. Observed blue shower mats fraying in central spa rooms throughout facility. Observed toilet chair rusting in room E16.

#8 · Toilet rooms free of storage, handwash signs posted −0.5

.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed storage of wheelchairs, pushcarts that stores trash/soiled linen in West central spa room.

#16 · Hot water between 105°F and 116°F −1.5

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed water ranging between 118F-120F on East wing.

#17 · Back-up water supply plan available and complete

.1313 (e) The institution shall have a written plan to obtain a backup water supply in the event that the institution's primary water supply is interrupted for more than four consecutive hours. The written plan shall identify a backup water supply or alternate source of water that provides two liters of potable water per day per resident and institution employee for drinking and potable water for food preparation, hand washing, bathing, cleaning, dishwashing, laundry, and disposal of bodily waste. This may include a plan for relocating residents to a facility with a water supply that satisfies Paragraph (a) of this Rule. If an institution's primary water supply or backup water supply becomes unsafe for human consumption, then the water sources within the institution, such as sink faucets, shall be labeled or hooded to prevent their use, and the administrator shall provide potable water for use by the institution's residents and employees. EHS emailed facility procedure template for notated rule.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed chairs peeling in rooms throughout. Observed white vinyl pillow peeling in room E15.

#34 · Linens provided by the institution properly cleaned and sanitized

.1319 (c) Linens provided by the institution that are not clean shall be cleaned and sanitized in accordance with this paragraph. When hot water in washing machines is used to sanitize linens provided by the institution, the washing machines shall be operated in accordance with the manufacturer's instructions. When chemicals are used to sanitize linens provided by the institution, linens shall be washed in accordance with the following: (1) using a solution of at least 50 parts per million chlorine; or (2) using laundry sanitizer that is registered in accordance with 40 C.F.R. 152 and that is used in accordance with the manufacturer's instructions. Observed no documentation within detailing notated rule.

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Apr 5, 2023 98 / 100 · 5 violations

#2 · Walls and ceilings clean, good repair −1

Observed touch up paint needed on walls and ceilings in areas during the inspection. Improvement from previous inspection. **.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.

#7 · Facilities provided, accessible, clean, good repair −1

Observed caulking around the base of the toilet in room S25 and west central bath 2. Observed toilet seat in need of cleaning in room S8 and central bath 2. Observed shower bed ripped in west central bath 2 and east central bath. **.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.

#12 · Bathing facilities properly equipped, equipment cleaned and disinfected

Observed shower bed with staining in west central bath 2. Needs to be cleaned. **.1312 (f) Bathing equipment that has contact with a resident's skin and is used by more than one resident shall be kept clean and shall be disinfected between resident uses. Equipment located within a bathing facility that uses a pump to move water shall be kept clean in accordance with the manufacturer's instructions.

#16 · Hot water between 105°F and 116°F

Observed hot water reach 120F before falling back down to 115F. **.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities.

#38 · Food service equipment and utensils clean, good repair

Observed interior of microwave in room S25 in need of cleaning. **.1320 (a) All food service equipment and utensils shall be kept clean and in good repair.

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Nov 10, 2022 97.5 / 100 · details not yet loaded