97.5/ 100

WILLOW RIDGE ASSISTED LIVING

2040 MILTON RD., Charlotte, NC 28215

Rest/Nursing Homes · NC permit/State ID 2060400125

Latest result97.5 / 100

Last inspectedOct 21, 2026

Inspections on record27

On record sinceAug 21, 2013

Score history

Aug 21, 2013Higher is betterOct 21, 2026

Inspections & violations

Oct 21, 2026 97.5 / 100 · 5 violations

Inspector comments: Report emailed to the following: director@willowridgememorycare.com

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed flooring damaged in the toilet room of room 107. Repair.

#7 · Facilities provided, accessible, clean, good repair −1

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed flooring damaged in both shower rooms. Slight improvement from previous inspection.

#8 · Toilet rooms free of storage, handwash signs posted

.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed 2 pillows stored in tub of shower room located on 100 hallway. -General comment.

#26 · Premises properly maintained

.1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages. Observed dilapidated furniture stored near outdoor dumpsters. Remove. -General comment.

#28 · No pest presence; effective pest control measures −0.5

.1317 (a) Pests shall not be present in an institution's building or buildings. Observed gnats in room 207 near handsink and in room 211 near entry door.

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Apr 9, 2026 97 / 100 · 4 violations

Inspector comments: *NOTE: Head of Maintanance, Jonathan Reed, was present during inspection. Report emailed to the following: director@willowridgememorycare.com Memorycare@willowridgememorycare.com Maintenance@willowridgememorycare.com

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −2

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed floor tile damage in laundry room and in shared spa rooms.

#7 · Facilities provided, accessible, clean, good repair −1

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed loose toilet seat in rooms 106 and 205. Observed shower floor tiles with minor black build up in shared spa rooms.

#10 · Handwashing facilities properly located and equipped

.1312 (d) Handwashing facilities shall be supplied with soap and disposable towels or hand-drying devices. Observed no disposable towels at handsink in shared spa room on 100 hallway. Disposable towels were supplied to handsink during time of inspection. -General comment.

#33 · Bed linens in good repair; soiled linens changed, properly handled, containers properly labeled

.1319 (b) A resident's bed linens shall be changed when no longer clean. Observed staining on fitted sheet and pillow case in room 205. -General comment.

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Sep 4, 2025 96.5 / 100 · 4 violations

Inspector comments: Report emailed to Administrator, TaQuevious Rice, at: director@willowridgememorycare.com

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed floor tiles damaged in shared spa room located on unit 100. Observed damaged floor tiles in laundry room. Repair. -General comment.

#2 · Walls and ceilings clean, good repair −1

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed popcorn ceiling peeling and in need of repair above main entrance door.

#7 · Facilities provided, accessible, clean, good repair −2

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed general cleaning needed to shower floor tiles in both shared spa rooms (units 100 and 200). Observed toilet let off toilet in room 110. Repair. Observed handsink leaking in room 110. Repair.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed chair cushions damaged in main activity room, repair/replace.

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Apr 3, 2025 97 / 100 · 4 violations

#2 · Walls and ceilings clean, good repair −2

Observed touch up paint needed in rooms 108, 205, 206, 207 and in the restroom between 205 and 207. Observed black microbial growth on the ceiling in spa 100. Observed baseboard in need of repair in the bathroom in room 206. **.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.

#5 · Ventilation equipment clean, good repair

Observed vent in 100 spa not operating properly. **.1311 (b) Ventilation equipment shall be kept clean and in good repair.

#7 · Facilities provided, accessible, clean, good repair

Observed one loose toilet seat in 200 spa. **.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

Observed torn blinds in rooms 108 and 206. Observed staining on the furniture in the tv room. **.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair.

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Oct 2, 2024 97 / 100 · 4 violations

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1

Observed floor in need of repair in the restroom in room 107. **1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair.

#2 · Walls and ceilings clean, good repair −2

Observed walls in need of cleaning and repair during the inspection (spa 100, room 108, room 208 and spa 200). **.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.

#7 · Facilities provided, accessible, clean, good repair

Observed loose toilet in the restroom in room 213. Tightened during the inspection. **.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.

#10 · Handwashing facilities properly located and equipped

Observed no paper towels at the handwashing sink in shower room on 100 hall. Provided during the inspection. **.1312 (d) Handwashing facilities shall be supplied with soap and disposable towels or hand-drying devices.

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Apr 17, 2024 96.5 / 100 · 4 violations

#2 · Walls and ceilings clean, good repair −1

Observed walls in need of cleaning and repair during the inspection (spa 100, room 108 and spa 200). **.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.

#5 · Ventilation equipment clean, good repair

Observed vent build up in room 109. **.1311 (b) Ventilation equipment shall be kept clean and in good repair.

#7 · Facilities provided, accessible, clean, good repair −2

Observed sink in need of recaulking in room 101 and toilet seat peeling in spa 200. Observed toilet loose in room 207. **.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5

Observed blinds broken in room 108, dresser peeling in rooms 109 and 207. **.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair.

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Oct 26, 2023 96.5 / 100 · 3 violations

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −2

REPEAT 1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed flooring throughout facility and inside resident rooms damaged in need of repair.

#2 · Walls and ceilings clean, good repair −1

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed walls scuffed throughout all patient rooms in need of touch-up painting.

#8 · Toilet rooms free of storage, handwash signs posted −0.5

.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed misc storage in 200 hall bathroom in need of removal.

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Apr 20, 2023 96.5 / 100 · details not yet loaded