4demerits
TENDER HEARTS CHILD CARE
2301 N SHARON AMITY RD, Charlotte, NC 28205
Child Care · NC permit/State ID 2060420783
Latest result4 demerits
Last inspectedSep 23, 2026
Inspections on record29
On record sinceJun 27, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jun 27, 2013Lower is betterSep 23, 2026
Inspections & violations
Sep 23, 2026 4 demerits · 3 violations
#10 · Food contact surfaces properly washed, rinsed, sanitized and air dried; single-service articles not re-used: .2809, .2810, .2812, .2814
General Comment:
15A NCAC 18A .2810 (f) Bottle warming equipment shall be cleaned and sanitized per rule .2812 and the manufacturer's instructions.
Observed bottle warmer in infant room with build up. CDI - Director cleaned the bottle warmer during the inspection.
#27 · Free of storage and in good repair; cleaning and disinfecting solutions labeled; approved diapering methods used; diaper changing and handwashing signs posted: .2817, .2818, .2819, .2820, .2836 −4
15A NCAC 18A .2819 (b). Diapering surfaces shall be made of smooth, intact, nonabsorbent material and shall be kept clean and in good repair.
Observed minor crumbs/debris on the diaper pad in the infant room. Needs cleaning.
#32 · Adequate linen provided and properly stored; adequate beds, cots, mats provided, in good repair, properly stored, labeled, spaced during use: .2821, .2836
General Comment:
15A NCAC 18A .2821 (b). Cribs and play pens used for sleeping shall be kept clean and equipped with a firm, tight-fitting mattress made of waterproof, washable material at least two inches thick.
Observed mattresses in infant room in two cribs were two one inch mattresses stacked together. Needs mattresses 2 inches thick.
Mar 24, 2026 4 demerits · 1 violation
Inspector comments: *NOTE: Director, Beverly Scott, was present during time of inspection. Report emailed to:
tender24hearts@gmail.com
ten7der@yahoo.com
Mara.Brinton@dhhs.nc.gov
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
15A NCAC 18A .2825 (a) In child care centers, the walls and ceilings, including doors and windows, of all rooms and areas, shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be free of peeling, flaking, chalking, or otherwise deteriorating paint. Observed touch up paint needed to walling throughout center.
15A NCAC 18A .2824 (a). Floors and floor coverings in food preparation, food storage, utensil washing, toilet rooms, and laundry areas shall be constructed of nonabsorbent material and shall be kept clean and in good repair. Observed baseboard lifting from walling in toddler classroom.
Oct 1, 2025 8 demerits · 5 violations
#5 · Food properly stored, thawed, prepared, cooked, cooled, handled, served, transported, packaged and identified; only supervised children in kitchen; water from a handwash lavatory not consumed or used for bottle warming:. 2804, .2806, .2808, .2836 −5
15A NCAC 18A .2806 (d) Bulk food stored in a refrigerator shall be stored in the child care center's kitchen or in an approved food preparation area equipped with a full-size refrigerator. Observed containers of bulk milk stored in small refrigerator in infant room. REPEAT VIOLATION.
15A NCAC 18A .2806 (a) Once pre-packaged food has been opened, the food shall be stored in clean, resealable bags or containers made of plastic or glass that are tightly covered and manufactured for the purpose of food storage. Observed rice stored in non resealable bag/container. Needs to be in resealable bag/container.
#7 · Thermometers provided, accurate: .2804, .2807, .2808, .2836
General Comment:
15A NCAC 18A .2806 (j) (1) Each refrigerator shall be provided with a numerically scaled indicating thermometer that is accurate to ± 3 degrees Fahrenheit and located to measure the air temperature in the warmest part of the refrigerator. Recording thermometers that are accurate to ± 3 degrees Fahrenheit may be used in lieu of indicating thermometers.
Observed thermometer in refrigerator has cracked red line. Needs replacement.
#21 · Properly sized, located, accessible, and in good repair; sinks, toilets and potty chairs cleaned and disinfected; proper change of use procedure: .2817, .2818, .2836
General Comment:
15A NCAC 18A .2818 (a). Lavatories shall be kept clean and in good repair. Observed several sinks leaking around faucet when turned on. Needs repair.
#32 · Adequate linen provided and properly stored; adequate beds, cots, mats provided, in good repair, properly stored, labeled, spaced during use: .2821, .2836 −3
15A NCAC 18A .2821 (b). Cribs and play pens used for sleeping shall be kept clean and equipped with a firm, tight-fitting mattress made of waterproof, washable material at least two inches thick. Observed mattress in infant/ones room made of absorbent material. Needs to be made of waterproof/washable material and 2 inches thick. REPEAT. Facility Director is to switch mattress with one she has that is waterproof/washable and 2 inches thick.
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836
General Comment:
15A NCAC 18A .2825 (a) In child care centers, the walls and ceilings, including doors and windows, of all rooms and areas, shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be free of peeling, flaking, chalking, or otherwise deteriorating paint. Observed base board peeling from wall in toddler bathroom. Needs repair.
May 6, 2025 12 demerits · 5 violations
Inspector comments: Jessica Moss was present during time of inspection.
Report emailed to the following:
tender24hearts@gmail.com
ten7der@yahoo.com
Mara.Brinton@dhhs.nc.gov
#5 · Food properly stored, thawed, prepared, cooked, cooled, handled, served, transported, packaged and identified; only supervised children in kitchen; water from a handwash lavatory not consumed or used for bottle warming:. 2804, .2806, .2808, .2836 −5
15A NCAC 18A .2806 (d) Bulk food stored in a refrigerator shall be stored in the child care center's kitchen or in an approved food preparation area equipped with a full-size refrigerator. Observed 2 containers of bulk speciality milk brought from child’s home stored in dorm refrigeration unit in infant classroom. REPEAT VIOLATION.
#19 · Approved drinking fountains, pressure regulated, clean: .2815, .2836
15A NCAC 18A .2815 (f).Drinking fountains, if provided, shall be separate from handwash lavatories and kept clean. Observed minor debris in outside water fountain basin. Clean. -General comment.
#21 · Properly sized, located, accessible, and in good repair; sinks, toilets and potty chairs cleaned and disinfected; proper change of use procedure: .2817, .2818, .2836
15A NCAC 18A .2817 (a. All toilet fixtures shall be kept clean and in good repair. Observed loose toilet seat in toddler classroom. Repair. -General comment.
#32 · Adequate linen provided and properly stored; adequate beds, cots, mats provided, in good repair, properly stored, labeled, spaced during use: .2821, .2836 −3
15A NCAC 18A .2821 (d). Mats shall be of a waterproof, washable material at least two inches thick. Observed two 1 inch crib mattresses stacked together to create crib mattress in infant classroom. EHS advises center to adhere to notated rule.
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
15A NCAC 18A .2824 (a). Floors and floor coverings in food preparation, food storage, utensil washing, toilet rooms, and laundry areas shall be constructed of nonabsorbent material and shall be kept clean and in good repair. Observed damaged floor laminate in kitchen and after school restroom. Repair.
Nov 7, 2024 6 demerits · 3 violations
Inspector comments: *NOTE: Director, Ms. Beverly Scott, was present during time of inspection. Report emailed to the following:
tender24hearts@gmail.com
Mara.Brinton@dhhs.nc.gov
#5 · Food properly stored, thawed, prepared, cooked, cooled, handled, served, transported, packaged and identified; only supervised children in kitchen; water from a handwash lavatory not consumed or used for bottle warming:. 2804, .2806, .2808, .2836
15A NCAC 18A .2806 (d) Bulk food stored in a refrigerator shall be stored in the child care center's kitchen or in an approved food preparation area equipped with a full-size refrigerator. Observed bulk specialty milk stored in dorm sized refrigerator in infant classroom. During time of inspection Director put milk in kitchen full sized refrigerator.
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
15A NCAC 18A .2824 (b). Floors and floor coverings in sleeping and play areas shall be kept clean and in good repair. Observed floor tiles cracking throughout center.
#39 · Equipment clean and in good repair; maintained as required: .2826 −2
15A NCAC 18A .2826 (a). Light fixtures in all areas shall be kept clean and in good repair. Observed light fixture cracked in 2’s restroom.
May 8, 2024 4 demerits · 3 violations
Inspector comments: *NOTE; Director, Beverly Scott, was present during time of inspection. Report emailed to the following:
tender24hearts@gmail.com
Mara.Brinton@dhhs.nc.gov
#5 · Food properly stored, thawed, prepared, cooked, cooled, handled, served, transported, packaged and identified; only supervised children in kitchen; water from a handwash lavatory not consumed or used for bottle warming:. 2804, .2806, .2808, .2836
15A NCAC 18A .2806 (d) Bulk food stored in a refrigerator shall be stored in the child care center's kitchen or in an approved food preparation area equipped with a full-size refrigerator. Observed pitcher of milk stored in dorm refrigeration unit in infant classroom.
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
15A NCAC 18A .2824 (b). Floors and floor coverings in sleeping and play areas shall be kept clean and in good repair Observed floor tiles with cracks throughout center.
#39 · Equipment clean and in good repair; maintained as required: .2826
15A NCAC 18A .2826 (a). Light fixtures in all areas shall be kept clean and in good repair. Observed light shield cracked in toddler classroom.
Nov 29, 2023 4 demerits · 3 violations
Inspector comments: *NOTE: Beverly Scott was present during time of inspection. Report emailed to center at the following:
tender24hearts@gmail.com
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
15A NCAC 18A .2825 (a) In child care centers, the walls and ceilings, including doors and windows, of all rooms and areas, shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be free of peeling, flaking, chalking, or otherwise deteriorating paint. Observed minor touch up paint needed to walling throughout center. Observed sticker residue on ceilings in some classrooms. Observed some floor tiles cracking/broken sporadically throughout center.
#39 · Equipment clean and in good repair; maintained as required: .2826
15A NCAC 18A .2826 (a). Shielded or shatterproof bulbs shall be used in food preparation, storage, and serving areas and in all rooms used by children. Observed unshielded light bulb in restroom in 1’s classroom.
#42 · Designated area for sick children; maintained as required; written procedures for vomiting or diarrheal events: .2827, .2836
15A NCAC 18A .2827 (d). The child care center shall have written procedures that employees shall follow when responding to vomiting or diarrheal events that involve the discharge of vomitus or fecal matter onto surfaces in the center. The procedures shall address the specific actions employees must take to minimize the spread of contamination and the exposure of
employees, children, food, and surfaces to vomitus or fecal matter. EHS emailed center new required procedure template.
Apr 24, 2023 21 demerits · 9 violations
Inspector comments: 1. LEAD TESTING is DUE by 10/13/2023. Last testing was 10/13/2020. Only at the 3 compartment sink in the kitchen and water fountains are required.
2. Sliding bolt latch need to be removed from the kitchen door due to entrapment hazard as there is no second door to exit from.
Ponpasert led and typed the inspection.
Ms Beverly present during the inspection.
#12 · Equipment, non-food contact surfaces clean; in good repair: .2809, .2810, .2812, .2814 −4
Bottle warming equipment shall be cleaned and sanitized at least daily and when visibly soiled. 15A NCAC 18A .2810 (f) (1) and .2804 (d). Observed bottle warmer with pink residue on it. Need to be cleaned (wash, rinse and sanitize) at least once a day.
Keep all non-food contact surfaces and equipment clean and in good repair. 15A NCAC 18A .2812 (f) and .2809 (1) and (3). Observed microwave in the kitchen and infant’s room with food residues on them. Need cleaning and keep clean.
Keep all food service equipment clean and in good repair. 15A NCAC 18A .2812 (f). Observed broken cabinets in the kitchen. Need repair or replace, and keep in good repair.
#27 · Free of storage and in good repair; cleaning and disinfecting solutions labeled; approved diapering methods used; diaper changing and handwashing signs posted: .2817, .2818, .2819, .2820, .2836 −4
Follow the correct diaper changing procedure as described in 15A NCAC 18A .2819 (d). Observed teacher is missing some steps when changing diaper for a child. Diaper changing procedures posted on the wall. Ensure to follow step by step and keep dirty and clean procedures separate. Hand washing at the end of the procedure.
#30 · Non-hazardous products properly stored: .2820 −3
All sanitizing solutions shall be labeled with the word "sanitizer". 15A NCAC 18A .2820 (c ). Observed sanitizer bottle was labeled correctly, however the disinfectant bottle was not. ALL bottles need correct labeling.
#31 · Facilities provided for proper storage, used and kept clean: .2820
Coat hooks must be 12 inches apart. 15A NCAC 18A .2820 (e). Observed hooks are not at least 12 inches apart when hanging children items. Ensure hooks are at least 12 inches apart and make sure that children items are not touching while hanging on hooks.
#32 · Adequate linen provided and properly stored; adequate beds, cots, mats provided, in good repair, properly stored, labeled, spaced during use: .2821, .2836
Children must be spaced at least 18 inches apart or separated by a partition while napping. 15A NCAC 18A .2821 (e). Observed children were napping about 7-11 inches apart from each other. Must provide a space in between children at least 18 inches apart.
Keep all mats, cots, and cribs clean and in good repair. 15A NCAC 18A .2821 (a). Observed torn mattress in infant room. Need a replacement. And keep in good repair.
#34 · Clean and in good repair; cleaning, sanitization and maintenance of water play centers: .2822, .2836 −4
Toys, equipment, furniture, and any other items accessible to the children shall be kept clean and in good repair. 15A NCAC 18A .2822 (a), (b). Observed damaged paper block and plastic drawer in 4 year old classroom. Need to be replaced. Observed wigs in classroom need to be cleaned regularly and keep clean. Observed ripped and tear blue chair in after school room. Need repair or replace.
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
REPEAT
Keep all floors, walls, and ceilings, clean and in good repair. 15A NCAC 18A .2824 and .2825. Observed holes on wall near the microwave and hand sink. Need patching and repainting. Observed stain on ceiling in laundry room in infant room. Need repaint and touch up. Observed floor tiles cracked and chipped throughout.
#39 · Equipment clean and in good repair; maintained as required: .2826 −2
Keep all ventilation related equipment clean and in good repair. 15A NCAC 18A .2826 (b). Observed slightly dusty on ceiling vents in bathrooms/classrooms. Need cleaning and keep clean.
REPEAT
Keep all light fixtures clean and in good repair. 15A NCAC 18A .2826 (a). Observed broken lights in after school restroom and kitchen. Need light fixture repair/replacement.
Lighting shall be capable of illumination to at least 50 foot-candles at work surfaces describe in 15A NCAC 18A .2826 (a). Observed lighting in the kitchen at 11 foot candles. Light fixture need to be repair/replace and ensure it is at least 50 foot candles at all work surfaces.
#49 · Premises clean and free of standing water; utility equipment inaccessible; equipment and toys clean and in good repair; sandboxes properly constructed, clean and covered; adherence to air quality forecast quality forecast outdoor activity restrictions when applicable: .2831, .2832
All play ground equipment must be kept clean and in good repair. 15A NCAC 18A .2832 (c ). Observed broken play kitchen toy outside on the way to playground. Need repair/replace.
Apr 28, 2022 4 demerits · 1 violation
Inspector comments: No demerits were issued for the following:
23. Observed no handwashing sign in the 2 year old room. Sign was posted during inspection.
**Hand washing signs shall be posted at all hand washing areas. 15A NCAC 18A .2818 (e)
34. Observed buildup on dramatic play kitchen set in room not currently being used. Needs to be cleaned.
**Toys, equipment, furniture, and any other items accessible to the children shall be kept clean and in good repair. 15A NCAC 18A .2822 (a), (b).
39. Observed light shield missing in the bathrooms in the 2 year old and empty classroom.
**Keep all light fixtures clean and in good repair. 15A NCAC 18A .2826 (a).
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
Observed floor tile cracked during the inspection. Observed touch up paint needed in infant room not currently used and the window sill in 2 year old room.
**Keep all floors, walls, and ceilings, clean and in good repair. 15A NCAC 18A .2824 and .2825.
Aug 17, 2021 4 demerits · 1 violation
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
Keep all floors, walls, and ceilings, clean and in good repair. 15A NCAC 18A .2824 and .2825. Observed floor tile cracking
throughout hallways of center. Observed paint chipping off wall in toilet adjacent to infant's classroom. Replace damaged
tile and flooring throughout the center.
Keep all floors, walls, and ceilings, clean and in good repair. 15A NCAC 18A .2824 and .2825. Repair torn screen on the
windows of the two's, three's, four's and five's classroom.
Aug 2, 2021 10 demerits · 2 violations
Inspector comments: Food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. 15A NCAC 18A .2804 (a). Observed damaged cans of food stored in cabinet. PIC discarded damaged cans.
In child care centers, areas accessible to children shall be free of identified lead poisoning hazards as defined in G.S. 130A-131.7(7). Childcare center is not reported on the Clean water for Carolina Kids website. PIC stated that they have completed all of the requirements for Pb testing. PIC called RTI point of contact: Jennifer Redmon and AJ Kondash to verify status of Pb testing. Ms. Redmon sent a screenshot verifying that Tender Hearts Childcare has submitted all of the required documentation and water samples for testing on 6/25/2020. Mr. Kondash stated that he will update the information on the website and send them the results of their test. PIC emailed the email correspondence from Ms. Redmon to REHS. Awaiting testing results. No demerits assessed due to the center being compliant.
#15 · Hot water supplied and maintained in the kitchen: .2815, .2836 −6
The kitchen dishwashing sink shall be supplied with hot water at 120°F or above. 15A NCAC 18A .2815 (e). Water at kitchen sink tempt at 88F. PIC called maintenance to adjust water temperature to meet compliance.
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
Keep all floors, walls, and ceilings, clean and in good repair. 15A NCAC 18A .2824 and .2825. Observed floor tile cracking throughout hallways of center. Observed paint chipping off wall in toilet adjacent to infant's classroom. Replace damaged tile and flooring throughout the center.
Keep all floors, walls, and ceilings, clean and in good repair. 15A NCAC 18A .2824 and .2825. Repair torn screen on the windows of the two's, three's, four's and five's classroom.
Feb 3, 2021 11 demerits · 4 violations
Inspector comments: *NOTE: Ms. Beverly and were present during time of inspection. Inspection report emailed to owner at ten7der@yahoo.com and
center at tender24hearts@gmail.com
#23 · Approved storage in toilet rooms, lavatories free of storage; hand wash signs posted: .2817, .2818, .2836 −2
Hand washing signs shall be posted at all hand washing areas. 15A NCAC 18A .2818 (e). Observed no handwashing sign in 3-4's classroom restroom.
#32 · Adequate linen provided and properly stored; adequate beds, cots, mats provided, in good repair, properly stored, labeled, spaced during use: .2821, .2836 −3
#32. All crib and play pens, used for sleeping, shall have an easily cleanable, waterproof, washable, firm, and tight fitting mattress
that is at least 2 inches thick. 15A NCAC 18A .2821 (b). Observed crib mats in 1's classroom less than 2 inches thick (multiple mats were stacked together EHS advises that center follow mat manufacturers recommendation).
#37 · Easily cleanable, clean, and in good repair; carpets vacuumed as required and extraction cleaned; date cleaned___________: .2824, .2825, .2832, .2836 −4
Keep all floors, walls, and ceilings, clean and in good repair. 15A NCAC 18A .2824 and .2825. Observed floor tile cracking throughout hallways of center. Observed tape residue on ceiling throughout classrooms in center. Observed wall paint chipping in infant classroom that is not currently in use. Observed baseboard in bathroom peeling in older toddler classroom.
#39 · Equipment clean and in good repair; maintained as required: .2826 −2
Light bulbs must be shatterproof or shielded. 15A NCAC 18A .2826 (a). Observed unshielded light bulb in 3-4's restroom.
Jul 10, 2020 10 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Nov 13, 2019 10 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
May 30, 2019 8 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
May 29, 2019 14 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Aug 30, 2018 11 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Apr 6, 2018 13 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Aug 28, 2017 21 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Jun 7, 2017 11 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Dec 21, 2016 13 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Dec 14, 2016 40 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Apr 19, 2016 14 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Nov 18, 2015 18 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
May 27, 2015 15 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Dec 4, 2014 18 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
May 13, 2014 15 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Oct 11, 2013 14 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Jun 27, 2013 0 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “TENDER HEARTS CHILD CARE” or State ID 2060420783). Inspection type (routine vs. follow-up) is not published in the county's data.