96.5/ 100

VILLAGES OF HOPE HAVEN, THE

3815 N TRYON ST, Charlotte, NC 28206

Orphanage, Children's Home · NC permit/State ID 2060470008

Latest result96.5 / 100

Last inspectedDec 9, 2025

Inspections on record19

On record sinceDec 27, 2013

Score history

Dec 27, 2013Higher is betterDec 9, 2025

Inspections & violations

Dec 9, 2025 96.5 / 100 · 5 violations

Inspector comments: *NOTE: Head of Maintenance, Julius Sadler, was present. Report emailed to: jsadler@hopehaveninc.org RGibbs@hopehaveninc.org

#2 · Walls and ceilings clean, good repair −1

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed walling in need of touch up paint in room A206. Observed touch up paint needed sporadically throughout facility.

#16 · Hot water between 105°F and 116°F −1.5

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water reach 120F in room C217.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5

#34 · Linens provided by the institution properly cleaned and sanitized

.1319 (c) Linens provided by the institution that are not clean shall be cleaned and sanitized in accordance with this paragraph. When hot water in washing machines is used to sanitize linens provided by the institution, the washing machines shall be operated in accordance with the manufacturer's instructions. When chemicals are used to sanitize linens provided by the institution, linens shall be washed in accordance with the following: (1) using a solution of at least 50 parts per million chlorine; or (2) using laundry sanitizer that is registered in accordance with 40 C.F.R. 152 and that is used in accordance with the manufacturer's instructions. During time of inspection documentation for notated rule was unable to be accessed. General comment.

#38 · Food service equipment and utensils clean, good repair −0.5

.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed debris build up on shelving of freezer in common room on backside of level 2 of men’s unit. Clean.

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Nov 26, 2024 96 / 100 · 5 violations

#2 · Walls and ceilings clean, good repair −1

Observed touch up paint needed in room A106. Observed wall damage near toilet in the common room on 2nd floor. **.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.

#5 · Ventilation equipment clean, good repair −1

Observed light shield missing in the bathroom in room A106, A119 and B112. **.1311 (b) Ventilation equipment shall be kept clean and in good repair.

#7 · Facilities provided, accessible, clean, good repair −1

Observed base of toilet in need of cleaning in room C120. **.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

Observed dresser knobs missing in room A106. Observed torn curtain in rooms C118 and C120. Observed stained curtain in room C116. **.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair.

#38 · Food service equipment and utensils clean, good repair

Observed rusted microwave in common area C212. **.1320 (a) All food service equipment and utensils shall be kept clean and in good repair.

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Nov 28, 2023 96 / 100 · 5 violations

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free

Observed bathroom floor in need of cleaning in room A115. **1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair.

#2 · Walls and ceilings clean, good repair −2

Observed rusted ceiling in the bathroom in room A116. Observed wall damage near the toilet in the restroom in common room A113. Observed water stained ceiling tile in common room A113. Observed ceiling peeling in room A210. **.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.

#5 · Ventilation equipment clean, good repair

Observed light shield missing in the bathroom in room A116. **.1311 (b) Ventilation equipment shall be kept clean and in good repair.

#7 · Facilities provided, accessible, clean, good repair −1

Observed loose toilet seat in room C216 and common room C114. **.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

Observed sofa torn in common room A211 and sofa stained in common room C212. **.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair.

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Dec 12, 2022 93 / 100 · 11 violations

#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1

1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed stained carpeting in rooms. Flooring in disrepair in common areas and common area bathrooms. Missing thresholds and transition strips.

#2 · Walls and ceilings clean, good repair −1

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed wall damage in bathroom C210. Bathroom doors damaged. Grimy walls and doors in common areas.

#3 · Ceiling attachments cleanable, clean, good repair −0.5

.1310 (b) Light fixtures, fans, conduits, and heating, ventilation, and air conditioning vents shall be kept clean and in good repair. Observed vents need cleaning in areas throughout. Pipes in room A207 peeling paint onto carpet.

#7 · Facilities provided, accessible, clean, good repair −2

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Repeat- Observed bathrooms to include toilet, sink and bathtub in resident rooms need cleaning. Tub needs refinishing in room A115 and C110. Replace stained/mildewed shower curtains and non-slip mats in tubs. In common room bathrooms repair tiles that make tub inaccessible.

#15 · No cross-connections observed

Observed missing backflow preventer at outside faucet.

#26 · Premises properly maintained

.1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages. Observed broken skylight over covered walkway.

#28 · No pest presence; effective pest control measures −0.5

.1317 (a) Pests shall not be present in an institution's building or buildings. Observed signs of insect activity (feces) in several cabinets in several common areas. Keep areas clean so you can tell if it is a past problem or an on-going problem.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Repeat: Observed stained furniture in common areas. Drapes in disrepair in A210. Lamp shades in rooms need replacing where soiled or damaged. Paint/seal raw wood support for common room sink C213. Stove drip pans rusted C212.

#33 · Bed linens in good repair; soiled linens changed, properly handled, containers properly labeled −0.5

.1319 (b) A resident's bed linens shall be changed when no longer clean. Observed soiled linens on beds in rooms A115, A207, A216,

#36 · Laundry area and equipment kept clean −0.5

.1319 (e) Laundry areas and equipment shall be kept clean. Observed rusted washing machines, residents. Commercial laundry area needs cleaning of area and of general storage in laundry.

#52 · Vomitus and diarrheal clean up supplies; written clean up procedures available and complete

.1324 (d) The institution shall have gloves, personal protective equipment, disinfectant, individual disposable towels, and a coagulating agent on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on institution surfaces. The procedure shall specify the actions that employees shall take to minimize the exposure of employees, residents, guests, food, and additional surfaces to vomitus or fecal matter. Observed no fecal/vomit written plan for clean-up.

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Jun 13, 2022 96 / 100 · 3 violations

Inspector comments: NO POINTS FOR THE FOLLOWING VIOLATIONS: #33. Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). Observed staining on fitted sheet in room A115. *NOTE: George Johnson was present during time of inspection. Report emailed to VP Operations, Rohan Gibbs, and Julius Sadler at: Rgibbs@hopehaveninc.org jsadler@hopehaveninc.org

#3 · Walls and ceilings cleanable, clean, good repair −1

Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Observed touch up paint needed behind bed in room A109. EHS advises facility to touch up paint throughout facility to walls, wall joints, and baseboards.

#8 · Facilities conveniently located, clean and in good repair −1

Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b). Observed handle to hand sink loose in room A107. Observed tub in room D105 in need of detailed cleaning.

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −2

All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed handle to refrigerator missing in common room on upper A building. Observed staining on seat cushions in common areas throughout facility. Mattresses shall be kept clean, dry, and odor free. 15A NCAC 18A .1319 (a). Observed staining to mattress in room A203.

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Dec 21, 2021 95 / 100 · details not yet loaded