22demerits
COURTYARD BY MARRIOTT
16700 NORTHCROSS DR, Huntersville, NC 28078
Year-Round Swimming Pool · NC permit/State ID 2060530098
Latest result22 demerits
Last inspectedOct 19, 2026
Inspections on record24
On record sinceNov 26, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Nov 26, 2013Lower is betterOct 19, 2026
Inspections & violations
Oct 19, 2026 22 demerits · 5 violations
Inspector comments: POOL IS CLOSED BY ORDER OF THE HEALTH DEPARTMENT AS THE EMERGENCY PHONE IS NOT WORKING PROPERLY AND DOES NOT HAVE A PROPERLY POSTED CALL-BACK NUMBER. IMMEDIATE SUSPENSION ISSUED.
POOL HAS REPLACE THE MOTOR FOR THE PUMP RECENTLY, BUT THERE IS NO RECORD OF A PASSING ELECTRICAL INSPECTION FOR THE WORK. THE MOTOR REPLACEMENT REQUIRES AN ELECTRICAL INSPECTION FROM CHARLOTTE-MECKLENBURG CODE ENFORCEMENT. IT IS RECOMMENDED THAT THE POOL NOT BE OPEN TO THE PUBLIC UNTIL AFTER THE WORK RECEIVES A PASSING ELECTRICAL INSPECTION.
CHLORINE CANNOT BE ADDED TO THE POOL BY HAND TO CORRECT LOW CHLORINE FOR OPERATION. CHLORINE MAY ONLY BE ADDED DIRECTLY TO THE POOL FOR SHOCK OR MAINTENANCE PURPOSES WHEN THE POOL IS CLOSED AND IS TO REMAIN CLOSED UNTIL THE SHOCK CHEMICALS HAVE SETTLED OUT AND THE POOL CHLORINE RESIDUAL IS BACK TO BEING MAINTAINED BY THE CHLORINE FEEDER SYSTEM.
MAIN DRAIN COVERS EXPIRE 11/13/2029
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Cyanuric acid checks are not required if cyanuric acid (stabilizer) is not used.
Observed the log record to be missing entries for a significant number of days. Keep the records properly. The certified pool operator must attend the pool every day the pool is open. The checks must be made and recorded for every day the pool is open.
#13 · Pool maintenance: contrasting band on steps and benches −4
.2521(b) Provide at least 2" painted contrasting color band to edge of stair treads.
Or
.2521(b) Provide at least 2"x 2" tile for contrasting color band within 1" of adjacent tiles and edge of the stair tread.
Observed the contrasting color bands of the stairs to be stripped off. They must be replaced with correct contrasting bands.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed the rear pool door leading to the outside to be off the hinge and not opening/closing properly. Correct the door and ensure that it is fully self-closing and fully self-latching.
#22 · Premises: emergency telephone provided −6
.2530(f) Pool telephone shall be capable of directly dialing 911 or another emergency notification system.
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
.2530(f) Emergency phone shall remain operable.
Observed the emergency phone to auto-dial the front desk of the hotel, rather than 911 or allow dialing of 911. Observed the posted phone number to not be in service. The phone must be able to dial out to local 911 and also be able to receive calls at the posted telephone number.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep the flow meter operational. Observed the flow meter to not be operational.
Feb 11, 2026 8 demerits · 2 violations
Inspector comments: Observed all immediate suspension items and intent to suspend items from previous visit/ inspection corrected. Permit reinstated.
#3 · Water quality: pool water pH −6
Observed pH at 8.0. Adjusted onsite to 7.4.
.2535(1) Maintain pH at 7.2 to 7.8.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed both ladders loose. Repair.
.2521 Install ladders per manufacturer instructions.
Nov 18, 2025 38 demerits · 11 violations
Inspector comments: Inspection conducted with CPO Jon Rhem.
Jon is the new CPO for the pool. Updated our records.
Ownership changed, emailed copy of application to the facility. Please update and return to our office.
Handle missing on valve for vacuum line. Provide functional equipment.
Water became very cloudy after the operator backwashed. Maintain equipment in good working order.
Pool chlorinated with triclor tabs. Tested cyanuric acid at less than 30ppm today.
Water brownish colored when checking the hot water in the restrooms. CPO stated that work was recently done to the sprinkler system. Recommend checking to ensure everything is in good working order.
Wingnut on body hook screw facing inside the body hook. Recommend having screw and wingnut facing out, away from where body hook is used to rescue people.
Intent to suspend issued
5)
7)
17)
24)
#2 · Water quality: disinfectant residual provided by −6
No free chlorine in the pool. .2535(4) Maintain chlorine at least 1.0 ppm. - Corrected to 3ppm.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No recent total alkalinity, cyanuric acid, or maintenance activities. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Pile of debris in the deep end of the pool. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose. .2521 Install handrails per manufacturer instructions.
Both ladders loose. .2521 Install ladders per manufacturer instructions.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Chairs around handrail and in front of back door. .2522(e) Provide at least 5 ft of clear walking space around diving board, handrail, slide, or other permanent structure on a swimming pool deck. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Emergency phone not functioning. .2530(f) Emergency phone shall remain operable and shall be capable of directly dialing 911 or another emergency notification system. - Corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Vacuum off in the pump room. Observed vacuum cap not closed, spring damaged. .2518(f) Provide a vacuum cap or self-closing cap for pools built after May 1, 2010. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Difficult to access equipment due to low ceiling height. .2533(a) Pump room shall be weatherproof with a minimum ceiling height of 7 ft. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Leak in the pump room. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Fan not working in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Some piping not labeled. .2518(d) Piping and valves shall be labeled with color codes or labels.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap for backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom 224F. .2526(i) Water in restrooms shall not exceed 110 F.
Apr 15, 2025 4 demerits · 2 violations
Inspector comments: Inspection conducted with Manager Brenton Clark and CPO Darrel Chapman.
Electrical permit E4773491 passed inspection 4-7-2025.
Verified PDSC information for newly installed main drains.
Hose bibbs not observed in restrooms. Ensure hose bibbs are available for cleaning the floor.
All items from previous inspection corrected.
Permit issued
Paper permit will be on our website EH.MeckNC.gov/pools in 3-5 business days for your records.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak at chlorinator. .2533(d) Pump room floor shall be kept dry and free of standing water.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom 131F. .2526(i) Water in restrooms shall not exceed 110 F.
Apr 14, 2025 24 demerits · 6 violations
Inspector comments: Inspection conducted with Manager Brenton Clark and CPO Darrel Chapman.
Electrical permit E4773491 passed inspection 4-7-2025.
Verified PDSC information for newly installed main drains.
Hose bibbs not observed in restrooms. Ensure hose bibbs are available for cleaning the floor.
New Eco Lab chlorinator. Water line to chlorinator leaks, got 7.8 for pH. Recommend having chlorinator recalibrated and fittings checked.
Pre-permit inspection did not pass
5)
24)
Re-inspection fee paid, re-inspection scheduled for tomorrow at 12:00 PM.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No recent temperature, total alkalinity, or main drains checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Pre-permit item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions. - Corrected.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed two new ring buoys and throw ropes. Ropes too long. .2530(a) Provide USCG approved ring buoy with attached 24 foot throw rope at least 1/4” inches diameter. - Corrected.
#22 · Premises: emergency telephone provided −6
Incorrect dialing instructions and pool phone number posted. .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. - Corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Vacuum cap not closed. .2518(f) Provide a vacuum cap or self-closing cap for pools built after May 1, 2010. - Corrected.
Spare pump basket not provided. .2518(e) Provide a spare basket for pump. - Pre-permit item.
Flow meter not functioning. .2518(g) Keep flow meter operational. - Pre-permit item.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom 126.6 F. .2526(i) Water in restrooms shall not exceed 110 F.
Sep 25, 2023 28 demerits · 7 violations
Inspector comments: Pre-permit inspection conducted with Manager Felicia Allen and CPO Darrell Chapman.
Darrell is the new CPO for this pool. Updated CPO information in CDP.
Pool heater currently turned off. Ensure that if pool is heated temperature is maintained at no more than 90F and temperature is checked and recorded daily in pool log book.
New 3/4 HP pump motor installed. G.S. 130A-2(3) Ensure all electrical work is completed by a licensed electrician and an electrical permit and passing inspection are obtained from Code Enforcement - Pre-permit item.
Pre-permit inspection did not pass
2)
3)
8)
22)
G.S. 130A-2(3)
There is a $100 re-inspection fee that will need to be paid prior to rescheduling by calling our office (980-314-1620) and paying with a credit card.
#2 · Water quality: disinfectant residual provided by −6
0.4ppm free chlorine. .2535(4) Maintain chlorine at least 1.0 ppm. - Pre-permit item.
#3 · Water quality: pool water pH −6
PH 6.9. .2535(1) Maintain pH at 7.2 to 7.8. - Pre-permit item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both skimmer baskets cracked. .2518(k) Replace missing or damaged skimmer basket. - Operator able to replace one of the baskets. - Pre-permit item.
#22 · Premises: emergency telephone provided −6
Incorrect dialing instructions posted. .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. - Pre-permit item.
911 did not have any information for the phone. .2530(f) Emergency must remain operable, and be able to electronically transfer Automatic Number and Locator Identification for the phone. - Pre-permit item.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap for backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Shower sign not posted. .2526(a) Post a shower sign visible upon entrance to the pool.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom 113F. .2526(i) Water in restrooms shall not exceed 110 F.
Jan 9, 2023 24 demerits · 7 violations
Inspector comments: Inspection completed. Maintenance not there yet for the day.
Did not look at chemical storage room. Will check on return visit.
Verified new Blue-White flow meter installed.
Immediate suspension issued
22)
Contact Will Harrison (704-507-6824) to schedule re-inspection once issues have been corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No recent temperature, total alkalinity, or cyanuric acid checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Deck tile cracked and loose as you enter the ladder. .2537(2) Decks shall be structurally sound and kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. - Intent to suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Does not appear that there’s any ventilation in the pool room. Water dripping from the cieling. .2524(f) Indoor pools shall have mechanical ventilation.
#22 · Premises: emergency telephone provided −6
Phones down for the hotel this week while they upgrade their system. .2530(f) Emergency phone shall remain operable and shall be capable of directly dialing 911 or another emergency notification system. - Immediate suspension item.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap for backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Shower sign not posted. .2526(a) Post a shower sign visible upon entrance to the pool.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom > 110F. .2526(i) Water in restrooms shall not exceed 110 F.
Oct 6, 2022 16 demerits · 6 violations
Inspector comments: Pre-permit inspection conducted with CPO Pierro Comingas.
Verified items from previous inspection have been corrected.
Pierro is the new CPO for this pool. Updated our records.
New ownership and management. Updated our records.
Emergency phone rings to front desk. Ensure someone is at the front desk whenever the pool is open.
Permit issued
Paper permit will be on our website, Meckpools.Charmeck.org, in 3-5 business days for your records.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Pool room very humid. Not able to determine if there is any air movement. .2524(f) Indoor pools shall have mechanical ventilation.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter missing bobber. .2518(g) Install flow meter on return line per manufacturer instructions. - Corrected. Operator installed a different flow meter.
New flow meter installed only reads up to 70 GPM. Flow meter reads 64 GPM. .2518(g) Flow meter be capable of measuring 1.5 times the design flow rate. - Will follow up to ensure that facility has a flow meter that meets requirements.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Difficult to access equipment due to low ceiling height and other items. .2533(a) Pump room shall be weatherproof with a minimum ceiling height of 7 ft. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap for backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Shower sign not posted. .2526(a) Post a shower sign visible upon entrance to the pool.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom 117.5F .2526(i) Water in restrooms shall not exceed 110 F.
Feb 2, 2021 10 demerits · details not yet loaded
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Dec 15, 2020 22 demerits · details not yet loaded
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Feb 12, 2020 18 demerits · details not yet loaded
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Nov 13, 2019 20 demerits · details not yet loaded
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Mar 14, 2019 32 demerits · details not yet loaded
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Nov 5, 2018 36 demerits · details not yet loaded
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Feb 1, 2018 36 demerits · details not yet loaded
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Oct 16, 2017 30 demerits · details not yet loaded
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Mar 29, 2017 38 demerits · details not yet loaded
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Sep 28, 2016 22 demerits · details not yet loaded
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Mar 3, 2016 34 demerits · details not yet loaded
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Dec 10, 2015 18 demerits · details not yet loaded
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Feb 19, 2015 20 demerits · details not yet loaded
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Oct 16, 2014 16 demerits · details not yet loaded
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Mar 13, 2014 24 demerits · details not yet loaded
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Nov 26, 2013 20 demerits · details not yet loaded
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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “COURTYARD BY MARRIOTT” or State ID 2060530098). Inspection type (routine vs. follow-up) is not published in the county's data.