42demerits
FRANCIS, THE
400 E BROOKLYN VILLAGE AV, Charlotte, NC 28202
Year-Round Swimming Pool · NC permit/State ID 2060530475
Latest result42 demerits
Last inspectedSep 29, 2026
Inspections on record18
On record sinceJul 19, 2018
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jul 19, 2018Lower is betterSep 29, 2026
Inspections & violations
Sep 29, 2026 42 demerits · 10 violations
Inspector comments: 6 - Could not view screws in drains due to wind/disruption of water. All screws must be present. Will re-verify prior to reopening the pool.
Note: Dolphin in pool at time of inspection. Removed during the inspection. Advised operator, if pool open to the public, vacuum shall be removed from the pool. Heater not on at time of inspection. Shower on pool deck not turned on at time of inspection. Not required. Apartments.
Immediate Suspension issued for:
.2535 - maintain pool pH at 7.2 to 7.8 through automated feeder.
.2530 - post correct pool phone number and dialing instructions at the phone.
Once corrected, contact Katie at 704-309-5494 or katie.rudisill@mecknc.gov to reopen the pool. Pool closed signs posted during the inspection.
#3 · Water quality: pool water pH −6
Pool pH less than 6.8 at approx. 6.6. Maintain pool pH at 7.2 to 7.8. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Paddock drain covers require yearly inspections. Provide documentation of yearly inspection on drains.
Pool pH less than 6.8. Log books indicate 7.8. Maintain accurate record keeping.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth markers on pool perimeter wall either missing or not accurate. Depth markers on perimeter wall shall reflect the depth marker value located on the deck directly in front of it.
1) 2 ft. depth marker directly back from sun shelf on left side missing. Provide 2 ft. in 4" lettering.
2) Depth marker at 4 ft. on deck to left side of ladder displays 3 ft. on wall. Depth is 4 ft.
3) Depth marker behind 1 ft. at sun shelf shows 4 ft. Shall reflect 1 ft. on wall.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Gate/punch code handle on gate closest to emergency phone is loose. Repair/secure to gate.
Note: Handles on gates <40" in height. Original construction. If ever replaced, ensure mounted at 40" or greater.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Multiple locations within 6 ft. of pool with missing polymeric sand or moss. Deck shall remain impervious with 6 ft. of pool in all locations. Repair required prior to 2027 operating permit.
Deck offset of paver to left of ladder handrail. Repair offset. Offset at 1/2".
#19 · Premises: signs prohibit glass containers or pets in pool area −4
No pets/no glass signage blocked by vegetation if standing on right side of pool near waterfall. Signage shall remain clearly visible.
#22 · Premises: emergency telephone provided −6
Phone number posted at phone is not accurate. Post correct phone number - 707-298-3116. Immediate Suspension issued.
Dialing instructions indicate pick up phone to dial 911. Post correct dialing instructions. Immediate Suspension issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
New automatic feeder installed tied to booster pump. Could not find documentation that automated feeder is NSF approved. Provide documentation. EHS will follow-up after research on feeder.
.2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions.
Automated feeder not constantly measuring pH/ORP for chlorine. Feeder shall monitor, at all times, the pool chemistry and adjust accordingly. Demonstrate.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow required for pump not to exceed 570 gpm. Pump running at 722 gpm. Pump shall be set to meet permit flow restriction.
Pump appears to be leaking. Could not identify leak location. Ensure no leaks on equipment.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Tubs of chlorine and acid stored in pump room. Store all chemicals in approved chemical storage room.
Bag of bicarb on floor in chemical storage room. Maintain storage up off the floor.
Floor in the pump room wet around chlorinator and pump. Ensure pump room floor kept dry.
Mar 25, 2026 18 demerits · 3 violations
Inspector comments: Issued immediate suspension for inadequate chlorine levels and pH being out of range. Also issued immediate suspension for emergency phone being inoperable at time of visit. Pool is to remain closed until these items are brought into compliance. Please call James Bjorneboe @ 704 507-6820 to schedule visit or with any questions.
#2 · Water quality: disinfectant residual provided by −6
Observed chlorine at less than 1.0 ppm.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH at 6.8
.2535(1) Maintain pH at 7.2 to 7.8.
#22 · Premises: emergency telephone provided −6
Observed emergency phone inoperable. Repair.
.2530(f) Pool telephone shall be capable of directly dialing 911 or another emergency notification system.
Aug 14, 2025 36 demerits · 9 violations
Inspector comments: 15 - Ring buoy grab rope degrading. Requires replacement with USCG approved ring buoy. Rope ok. Will give 30 days with issuance of Intent to Suspend once the permit is suspended.
Immediate Suspension issued for:
.2535 - maintain chlorine through NSF approved chlorinator at least 1.0 ppm.
Once corrected, contact Katie at 704-309-5494 to schedule a return inspection to reopen the pool.
David Woods present during the inspection.
#2 · Water quality: disinfectant residual provided by −6
Chlorine at 0 ppm. Operator tried to turn up feeder but not pumping chlorine. Recommended using back-up stick feeder until automated feeder could be repaired. Immediate Suspension issued. Maintain chlorine through NSF approved feeder at least 1.0 ppm.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Few days with no records kept. Ensure daily record keeping for chlorine, pH and main drain checks.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack that runs the width of the pool in the deep end. Does not appear to have worsened since previous inspection. If worsens, may require repair in the future.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker near ring buoy blocked by chair. Chair moved during the inspection. Keep all depth markers on perimeter walls visible.
One depth marker at 4 ft. on wall near planter with ft beginning to peel off. Secure to wall.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One floor return near crack in pool floor that appears to have center fitting with slight damage. Appears at angle and off center. Ensure fittings secure per mfg. requirements.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One gate near phone not latching. Repair gate to self-close self-latch.
Handles on gates at 38" from ground. Original construction. If ever replaced, ensure at least 40" from ground.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Two areas with damage to coping at clean-outs with openings/offsets >1/2" (at zero entry and at 3 ft). Repair coping where offsets are >1/2".
One area of coping with chuck taken out of it at deep end of pool. Does not appear to present a hazard Keep coping in good repair.
Moss growing between pavers within 6 ft. of pool edge. Eliminate moss to ensure no trip hazards. Given until 2026 permit to address.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automated feeder used for chlorine. Not feeding chlorine. Repair feeder so operates as required.
No flow meter on stick feeder. Original construction. If replaced, ensure flow meter installed on inlet line per NSF requirement.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Floor wet in pump room. Could not identify leak. Ensure pump room floor kept dry.
Bag of bicarb on chemical storage room floor. Keep dry chemicals stored up off the floor. Keep chemical storage room accessible.
May 20, 2025 20 demerits · 5 violations
Inspector comments: Issued permit.
PERMIT RESTRICTIONS - 1. SALT NOT APPROVED AS PRIMARY CHLORINATION. 2. BACKWASH MAX FLOW AT 300 GPM - FLOW METER MUST REMAIN OPERABLE. 3.DIGITAL FLOW METER REQUIRED ON RETURN LINE. REQUIRED FLOW AT 570 GPM PER PLAN APPROVAL. 4. BACKWASH PROCEDURE OUTLINE MUST REMAIN ON PUMP ROOM WALL. 5. VALVE 7 MUST REMAIN LOCKED IN PLACE.
PREVIOUSLY 400 E STONEWALL ST
Note: Digital flow meter is varying flow at time of inspection from 600 to 750 GPM within seconds. Advised calibrating and ensuring accuracy. Blue White flow meter is reading correctly.
Feature main drains expire July 2025. Update PDSC form and replace PRIOR to expiration to avoid permit action. 2 Waterway 640-472
Also, automatic feeder is reading differently than pool water. Advised calibrating for accuracy.
No Night Swimming
Pool heater not on at time of visit
Inspection with Christian Mejia
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0.8 ppm at time of inspection.
.2535(4) Maintain chlorine at least 1.0 ppm. Operator increases and corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Main drains not checked daily and some readings missing.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Operator added and corrected.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker covered by chair on perimeter wall. One depth marker not visible in mulch behind life saving equipment.
.2523(a) Provide depth markers on pool walls and pool deck next to the swimming pool. Moved chairs blocking markers and moved other depth markers to wall area. Corrected. Advised more permanent solution for the depth markers that are not in good repair.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in men’s restrooms.
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
Sep 17, 2024 30 demerits · 7 violations
Inspector comments: Na'Quan Brown present during the inspection.
Intent to Suspend issued for:
.2535 - maintain daily record keeping for chlorine, pH and main drain checks; weekly record keeping for cyanuric acid and total alkalinity; CPO must visit property daily.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records not maintained as required. Maintain daily record keeping for chlorine, pH and main drain checks. Maintain weekly record keeping for cyanuric acid and total alkalinity. Intent to Suspend issued.
Jovany no longer at property - acting CPO. Provide CPO documentation for CPO for property. Provide schedule for weekend site visits. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Gutter cleanout cracked near sun shelf. Monitor and repair if needed. If cracking worsens or piece disappears, will require repair.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Bubbler returns missing fittings on sun shelf. Opening not greater than 1/2". Provide fittings.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy rope wrapped around bottom of bed/canopy on deck. Corrected during the inspection. Keep accessible.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on pool gates below 45". Original construction.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
Mar 18, 2024 36 demerits · 9 violations
Inspector comments: Jovany Rivera present during the inspection.
Intent to Suspend issued for:
.2535 - record keeping. Maintain daily record keeping.
.2518 - repair flow meter on backwash line.
.2525 - calibrate automated feeder
#3 · Water quality: pool water pH −6
Pool pH at 8.4. Corrected during the inspection to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No logs maintained for last 5 days. Maintain daily record keeping for chlorine, pH and main drain checks. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Some perimeter depth markers on glass perimeter beginning to fade. Continue to monitor. May require replacement in the future.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Bubbler returns missing fittings on sun shelf. Opening not greater than 1/2". Provide fittings.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on pool below 45". Original construction.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automated feeder for chlorine/pH. Pool pH at 8.4. Feeder reading at 7.5. Calibrate feeder. Intent to Suspend issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter on backwash line not working. Could not verify flow restriction on flow meter. Repair flow meter so that flow does not exceed 300 gpm. Permit restriction. Intent to Suspend issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in restrooms. Men's restroom without toilet paper. Provide soap and toilet paper.
Jul 27, 2023 16 demerits · 4 violations
Inspector comments: Intent to Suspend issued:
.2535 - provide cyanuric acid reagent
.2528 - repair gates and door to self-close, self-latch
Naquan Brown during inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some reagents expired. Multiple test kits. Only one cyanuric acid reagent and expired. Replace expired cyanuric reagent. Intent to Suspend issued.
No logs in June. Records for July show same readings for chlorine, pH, CYA and TA. Ensure daily record keeping for chlorine and pH and weekly record keeping for cyanuric acid and total alkalinity.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
Stabilizer added to pool but not dissolved. Brushed into pool during the inspection.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Two of three gates not closing/latching. Repair to self-close, self-latch. Intent to suspend issued.
One door not closing/latching. Repair to self-close, self-latch.
Handles on pool below 45". Original construction.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
Apr 17, 2023 20 demerits · 5 violations
Inspector comments: Intent to Suspend issued for the following:
.2523/.2537 - provide depth marker on perimeter walls back from handicap lift and secure ft to wall at landscape area
.2528 - repair push bar at entry near shower
.2535 - maintain daily record keeping for chlorine, pH and main drain checks. Maintain weekly record keeping for cyanuric acid and total alkalinity.
Replace ring buoy with USCG approved ring buoy by May 1.
Permit will not be issued until items are corrected. A return visit will be required for verification.
Luis Rosado present during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Log book being maintained electronically. Could not view logs. If utilizing electronic logs, daily and weekly record keeping must be available for viewing. Intent to Suspend issued. Ensure daily record keeping for chlorine, pH and main drain checks. Weekly record keeping for cyanuric acid and total alkalinity.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker damaged on pool wall back from handicap lift. FT coming off of pool wall at corner of planter. Replace/repair depth markers so clearly visible. Depth marker lettering shall be contrasting and at least 4" in height. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on gates <40". Original construction. If ever replaced, raise to at least 40" - 45" measured from ground to meet ADA and rule requirement for horizontal.
One gate with push bar not secure. Secure push bar so self-latching, self-closing. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
Sep 7, 2022 30 demerits · details not yet loaded
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Apr 7, 2022 30 demerits · details not yet loaded
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Aug 30, 2021 24 demerits · details not yet loaded
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Mar 23, 2021 26 demerits · details not yet loaded
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Aug 18, 2020 18 demerits · details not yet loaded
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Feb 18, 2020 8 demerits · details not yet loaded
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Sep 30, 2019 6 demerits · details not yet loaded
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Feb 4, 2019 10 demerits · details not yet loaded
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Oct 2, 2018 16 demerits · details not yet loaded
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Jul 19, 2018 12 demerits · details not yet loaded
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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “FRANCIS, THE” or State ID 2060530475). Inspection type (routine vs. follow-up) is not published in the county's data.