16demerits
CROWN OF QUEEN CITY, THE
101 W MOREHEAD ST, Charlotte, NC 28203
Year-Round Swimming Pool · NC permit/State ID 2060530576
Latest result16 demerits
Last inspectedSep 21, 2026
Inspections on record15
On record sinceAug 14, 2020
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Aug 14, 2020Lower is betterSep 21, 2026
Inspections & violations
Sep 21, 2026 16 demerits · 4 violations
Inspector comments: Inspection conducted with CPO William Herrera.
Labels missing on pool filtration and feature pumps. Pumps still have original motors, able to verify motors are correct.
Pool not currently heated, did not check temperature.
Recommend moving potted plants by main pool gate away from the pool fence so they do not provide a way to climb the fence.
Intent to suspend issued
5)
17)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
William Herrera is the new CPO for this pool. Provide updated CPO certification for our records. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Intent to suspend item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Pedestal pool. Some of the pavers loose or wobbly. .2522(g) All decks and walkways shall have a solid, slip-resistant, impervious surface. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Incorrect phone number posted for emergency phone. .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some chemicals stored in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Leak at pool feature pump. .2533(d) Pump room floor shall be kept dry and free of standing water.
May 20, 2026 4 demerits · 1 violation
Inspector comments: POOL IS NOT APPROVED FOR NIGHT SWIMMING.
MAIN DRAIN COVERS EXPIRE 7/22/2030
POOL HAS PASSED INSPECTION AND BEEN ISSUED PERMIT DECAL. POST PERMIT DECAL AND PAPER POOL PERMIT DOCUMENT AT THE POOL. THE PAPER PERMIT SHOULD BE AVAILABLE WITHIN 1-3 BUSINESS DAYS ON THE HEALTH DEPARTMENT POOL WEBSITE.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed weir missing in skimmer.
.2518(k) Replace missing weirs.
Jul 25, 2025 4 demerits · 1 violation
Inspector comments: Permit remains suspended for pH.
Contact Chris Sells when pH is corrected at 704576 8678.
Return visit fee required. Call front office for payment at 980314 1620
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed weir missing in skimmer.
.2518(k) Replace missing weirs.
May 20, 2025 0 demerits · 0 violations
Inspector comments: OSV with operator Shamel. Pool chemistry observed to be in compliance. Emergency phone system is now operable. Permit issued. Sticker provided during inspection. Night swimming not permitted.
No violations were recorded for this inspection.
Mar 20, 2025 10 demerits · 2 violations
Inspector comments: Pool permit remains suspended for emergency phone operation.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed one deck paver loose at skimmer next to life safety equipment.
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile.
#22 · Premises: emergency telephone provided −6
Emergency phone not operational.
.2530(f) Emergency phone shall remain operable.
Dec 4, 2024 14 demerits · 3 violations
Inspector comments: Pool closure sign must be posted when vacuuming pool.
Move pool signage to be readily visible, pool signage behind chairs.
Immediate Permit suspension issued, contact Chris Sells when repairs are completed at 704 576 8678
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine levels below 1.0ppm
Inspection completed by Noel Lamarre under supervision of Chris Sells
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine levels below 1.0ppm.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed most recent record keeping from 11/27.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 out of 3 weirs missing.
Feb 6, 2024 8 demerits · 2 violations
Inspector comments: Observed skimmer valve closed.
.2518(k) Surface skimmers shall be installed per manufacturer's instructions. Ensure skimmers are functioning.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no records since October.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed records prior.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed fence broken, repaired during inspection.
.2528(a) Provide no openings in fence and/or gate greater than 4"x4".
Sep 19, 2023 4 demerits · 1 violation
Inspector comments: Intent to suspend issued for pool gate.
Call Chris Sells when repairs are complete at 704 576 8678 or pool will be closed by the Department in 30 days.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gate on far side not-self closing self-latching.
.2528(a) Access gates shall swing away from the pool and be self-latching, self-closing unless an attendant AND lifeguard are present.
May 12, 2023 0 demerits · 0 violations
Inspector comments: Observed no cyanuric acid checks.
Perform weekly
Observed pH chlorine corrected.
No violations were recorded for this inspection.
Oct 17, 2022 28 demerits · 6 violations
Inspector comments: Observed emergency phone able to accept call back.
Repair within 30 days.
Immediate suspension for CL and pH levels.
Call Chris Sells when chemicals are correct at 704 576 8678
#2 · Water quality: disinfectant residual provided by −6
Observed CL at .5ppm.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH below 6.8.
.2535(1) Maintain pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no record keeping since 9/17
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed pool floor dirty.
.2537(14) Keep pool surface and pool floor free of debris.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Observed automatic feeder not turning off with pump shutoff.
.2535(6) Automatic chlorine and bromine feeder pumps shall be automatically prevented from operating when the circulation pump is not in operation.
.2535 Automatic acid feeder shall be automatically prevented from operating when the circulation pump is not in operation.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed filter leaking around top manifold.
Maintain filters in good repair.
Mar 2, 2022 12 demerits · 3 violations
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed records incomplete
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed pool floor dirty
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed window open more than 4”.
.2528(a) Ground level windows shall not open greater than 4" on to pool deck or child protected by audible alarm.
Observed gate not closing on left side, corrected during inspection
.2528(a) Access gates shall swing away from the pool and be self-latching, self-closing unless an attendant AND lifeguard are present.
Jul 14, 2021 10 demerits · 3 violations
Inspector comments: Will present during inspection.
Intent to suspend for automatic feeder.
No signature per COVID19 protocol.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed one lounge chair within 6' of pool
.2522(a) Provide 6 ft of clear walking space around the pool at all times.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Observed chlorinator not turning off with pump. Liquid style chlorine and acid feeder.
.2535(6) Automatic chlorine and bromine feeder pumps shall be automatically prevented from operating when the circulation pump is not in operation.
*Intent to suspend*
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Observed chemicals on floor near pool pump
Mar 22, 2021 32 demerits · 8 violations
Inspector comments: Immediate Suspension issued for pool pH and emergency phone signage. Once corrected, contact Katie at 704-309-5494 to schedule a return inspection.
Doug Hickman present during the inspection. No signature due to covid restrictions.
#3 · Water quality: pool water pH −6
Pool pH at 6.8. Added chemicals during inspection but no change. Appears to be issue with automated feeder. Maintain pool pH at 7.2 to 7.8. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records for cyanuric acid or total alkalinity. Maintain weekly record keeping for cyanuric acid and total alkalinity.
Test kit tube with black dot worn off for cyanuric acid test. Replace test kit.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Debris on pool floor and on sun shelf. Keep pool floor clean and in good repair.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris under skimmer baskets on multiple skimmers. Keep free of debris so functioning correctly.
#22 · Premises: emergency telephone provided −6
Signage missing from emergency phone. Provide correct address and phone number at phone. Address is 101 W Morehead St. Phone number of 980-949-8537. Verified callback at time of inspection. Immediate Suspension issued.
Pool rules signage with dialing instructions and incorrect address located across pool. Correct address on pool rules sign.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automatic feeder for chlorine and pH not detecting flow and continuously running. Repair so that feeders detect flow and shut off when no flow from pump.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals stored in pump room on floor and not in chemical storage room. Keep chemicals stored in chemical storage room as not to present a hazard.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrooms at 112 F. Maintain at 110 F or below.
Aug 25, 2020 20 demerits · 5 violations
Inspector comments: Intent to Suspend issued for record keeping and repair to deck.
Curtis Conant present during inspection. Acting CPO until property hires fulltime staff.
#2 · Water quality: disinfectant residual provided by −6
Pool chlorine at 0.3 ppm. Corrected to 1.0 ppm during inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Log books not maintained. Record daily records for chlorine, pH and main drain checks. Weekly checks on total alkalinity and cyanuric acid. Intent to Suspend issued.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Some debris under skimmer baskets. Keep skimmers clean and free of debris.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Cut decking around pool perimeter not set in place and openings >1/2". Paver not level around one skimmer. Repair pavers. Intent to Suspend issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in pool restroom at 113 F. Maintain at 110 F or below.
No soap in pool restroom. Provide soap.
Aug 14, 2020 6 demerits · 1 violation
Inspector comments: Onsite visit with Tommy, Greystar Management
Verified PDSC information.
Permit issued.
Pump
Filtration - Hayward SP3210EE
Feature - Hayward SP3210EE
Main Drain - (4) Aquastar A10RCFRxxx (2x for feature, 2x filtration)
Rope Length - 30'
Pool Width - 20'
No signature due to COVID19 social distancing requirements.
#2 · Water quality: disinfectant residual provided by −6
Observed Cl at 0 ppm. corrected to 1.0 ppm during inspection.
.2535(4) Maintain chlorine at least 1.0 ppm.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CROWN OF QUEEN CITY, THE” or State ID 2060530576). Inspection type (routine vs. follow-up) is not published in the county's data.