20demerits
CYAN MALLARD CREEK
3012 CYAN DR, Charlotte, NC 28262
Year-Round Swimming Pool · NC permit/State ID 2060530658
Latest result20 demerits
Last inspectedSep 21, 2026
Inspections on record10
On record sinceApr 27, 2022
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Apr 27, 2022Lower is betterSep 21, 2026
Inspections & violations
Sep 21, 2026 20 demerits · 4 violations
Inspector comments: Pool is not approved for night swimming.
Permit Restrictions: 1) Flow meters must remain operable. Combined flows of both flow meters shall not exceed 224 gpm due to flow restriction of the drain covers. Suction Hazard. (Add flows together for total flow). 2) Salt is not approved for primary chlorination.
Observed a pet dog on pool deck. Individual with the dog informed C. Elmore that the dog was being trained for use in the military. C. Elmore informed the individual with the dog that training the dog to be used in the military did not convey any special status as far as the dog being allowed in the pool enclosure. The property management requested that the individual remove the dog from the pool enclosure. This was done. Do not allow animals within the pool enclosure unless they are legitimate ADA Service Animals. Even Service Animals cannot be allowed in the water.
Observed the feature pump to be turned off at the time of inspection. If the pump requires replacement, notify the Health Department as the replacement may require updating the PDSC paperwork and may require an electrical inspection from Charlotte-Mecklenburg Code Enforcement.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records on weekends. If pool is closed, mark closed in log book. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
.2537(7) Drain covers shall be in good condition and securely attached. Observed damage to drain cover surface ridges on both covers where some are broken off. Covers are 2008 AQUASTAR WAVRWR101 expiring 1/17/2027. They must be replaced with appropriate new covers that will handle the flow rate of the system and new PDSC paperwork must be submitted and approved by the Health Department main office. Contact C. Elmore (704-507-6814) when covers are replaced and the PDSC paperwork is approved by the Health Department main office. (Main office 980-314-1620).
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 weir missing out of 4 total skimmers.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length. Observed throw rope to be too long. Rope was corrected to the 47 fool length required for this pool.
May 4, 2026 26 demerits · 7 violations
Inspector comments: Inspection conducted with CPO Tito Maldonado.
Outer rope on ring buoy fraying. Recommend replacing with new US Coast Guard approved ring buoy with attached 47 foot long throw rope at least 1/4 inches in diameter.
Permit condition that combined flows of filtration and feature pumps is no more than 224 GPM for limitation of the main drains. Observed 67 and 59 GPM on today’s inspection.
Immediate suspension issued
2)
3)
Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#2 · Water quality: disinfectant residual provided by −6
No free chlorine in the pool. .2535(4) Maintain chlorine at least 1.0 ppm. - Immediate suspension item.
#3 · Water quality: pool water pH −6
PH 8.0. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Missing one weir. .2518(k) Replace missing weirs.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow in flow meter for chlorinator. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. - Intent to suspend item.
#27 · Equipment room: filter backwash discharged through an air gap −2
Backwash line extends into backwash pit. .2513(b) Filter backwash shall be discharged through an air gap.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
One of the showers not functioning. .2526(h) Shower(s) shall be provided.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper in men’s restroom. .2526(l) Provide toilet paper and dispensers in restrooms.
Sep 2, 2025 22 demerits · 6 violations
Inspector comments: Inspection conducted with CPO Victor Alvarracin.
Permit condition that flow meter for filtration and feature remain operable and read 80 - 88 GPM for filtration and 60 GPM or less for feature. Verified filtration at 94 GPM, within 10%. Not able to verify feature, flow meter stuck.
Outer rope starting to fray. Recommend replacing with US Coast Guard approved ring buoy.
Dialing instructions on emergency phone signage for old phone. Now have Kings III phone. Recommend updating or removing old dialing instructions.
Immediate suspension issued
2)
Re-inspection scheduled for tomorrow at 2:00 PM.
#2 · Water quality: disinfectant residual provided by −6
0.2 ppm free chlorine. .2535(4) Maintain chlorine at least 1.0 ppm. - Immediate suspension item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Some skimmer baskets caked in debris. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. - Corrected.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Main gate propped open. Back gate not self-closing and self-latching. .2528(a) Access gates shall swing away from the pool and be self-latching, self-closing. Main gate corrected, not able to correct back gate. - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter for feature pump stuck. .2518(g) Keep flow meter operational. - Intent to suspend item.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper in women’s restroom. .2526(l) Provide toilet paper and dispensers in restrooms.
Apr 29, 2025 6 demerits · 2 violations
Inspector comments: Inspection conducted with CPO Victor Alvarracin.
Verified flow at 92 GPM for filtration system. Permit condition to maintain between 80 and 88 GPM. Within +/- 10% accuracy of the flow meter.
Verified flow at 55 GPM for feature system. Permit condition to maintain at no more than 60 GPM.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
No flow in furthest skimmer by the woods. .2518(k)(3) The flow-through rate through any one skimmer shall be between 20 GPM and the maximum flow the skimmer is certified for under NSF 50.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One faucet in women’s restroom not functioning. .2526(m) Keep restrooms and fixtures clean and in good repair.
Aug 14, 2024 22 demerits · 5 violations
Inspector comments: Inspection conducted with CPO Victor Alvarracin.
Permit condition that flow required at 60 GPM or less on feature pump due to max flow of the covers. Observed at 72 GPM with speed set at 3,000 RPM. Last inspection 3/25/2024 speed was set at 1,400 RPM and read 38 GPM.
Permit condition that flow required at 84 GPM for filtration pump. Observed at 75 GPM. - Ensure filtration system is properly maintained.
Immediate suspension issued
2)
6)
Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#2 · Water quality: disinfectant residual provided by −6
0.2 ppm free chlorine. .2535(4) Maintain chlorine at least 1.0 ppm. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records last two weekends. If pool is closed, mark in log book. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Permit condition that feature pump must be at 60 GPM or less due to restriction on main drains. Observed at 72 GPM. .2539(b) All suction outlets shall be protected by anti-entrapment cover/grates in compliance with APSP-7. - Immediate suspension item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Erosion chlorinator not working. No flow in flow meter for chlorinator. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. - Intent to suspend item.
#27 · Equipment room: filter backwash discharged through an air gap −2
Backwash line extends into backwash pit. .2513(b) Filter backwash shall be discharged through an air gap.
Mar 25, 2024 24 demerits · 6 violations
Inspector comments: Inspection conducted with Tommy Anderson.
Facility using a threaded vacuum hose adapter which requires physical removal of self-closing vacuum cap. Facilities built after 2010 are required to use a tool to open self-closing vacuum cap to attach vacuum hose. Will need a different type of vacuum adapter designed for this use.
Verified bubbler pump at 38 GPM.
Filtration pump at 57 GPM. Permit condition for pump to be between 80 and 88 GPM. Corrected to 83 GPM after a backwash.
Divider in men’s restroom missing. Recommend replacing divider between sink and urinal.
Immediate suspension issued
15)
Contact Will Harrison (704-507-6824) to schedule re-inspection once issues have been corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Spotty records. Missing weekend checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer baskets with leaves and debris. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. - Corrected.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy damaged. .2530(a) Provide USCG approved ring buoy with 47 foot throw rope at least 1/4 inch in diameter. - Immediate suspension item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Diagonal supports on the fence to the left of the main gate by restrooms. .2528(6) Where the barrier is composed of diagonal members, the maximum opening formed by the diagonal members shall be no more than 1.75 inches. - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Vacuum cap missing. .2518(f) Provide a vacuum cap or self-closing cap for pools built after May 1, 2010. - Corrected.
#27 · Equipment room: filter backwash discharged through an air gap −2
Backwash line extends into backwash pit. .2513(b) Filter backwash shall be discharged through an air gap.
Aug 7, 2023 30 demerits · 8 violations
Inspector comments: Inspection conducted with CPO Victor Alvarracin.
Immediate suspension issued
3)
22)
Contact Will Harrison (704-507-6824) to schedule re-inspection once items have been corrected.
#3 · Water quality: pool water pH −6
PH 6.9. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Missing weekend checks the last few months. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
No flow in skimmer closest to the woods. .2518(k) The flow-through rate through anyone recessed skimmer shall be between 20 GPM and the maximum flow the skimmer is certified for under NSF 50. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Diagonal supports on the fence to the left of the main gate by restrooms. .2528(6) Where the barrier is composed of diagonal members, the maximum opening formed by the diagonal members shall be no more than 1.75 inches. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Emergency phone hangs up as soon as it tries to call 911. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#27 · Equipment room: filter backwash discharged through an air gap −2
Backwash line extends into backwash pit. .2513(b) Filter backwash shall be discharged through an air gap.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
One of the showers not functioning. .2526(h) Shower(s) shall be provided.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in women’s restroom. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
Both faucets in women’s restroom not functioning. .2526(m) Keep restrooms and fixtures clean and in good repair.
Mar 8, 2023 20 demerits · 5 violations
Inspector comments: Inspection conducted with maintenance staff Cody Roberts.
Not able to verify that most of the lighting in and around the pool are functioning. Will schedule a time to verify that night lighting is still functional.
Buried electrical wires by grill area are exposed and tied together with wire nuts in the mulch. Ensure all electric wiring is properly protected and installed per state electrical code.
Verified flow meter on filtration system at 68 GPM after a backwash. Feature pump set at 1400 RPM operating at 40 GPM.
Intent to suspend issued
5)
7)
8)
21)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Missing weekend checks in February. No recent cyanuric acid readings. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Pool floor dirty. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer baskets with leaves and debris. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. - Intent to suspend item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some chairs too close to pool edge. .2522(a) Provide 6 ft of clear walking space around the pool at all times. - Corrected.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Not able to verify that underwater and deck lighting are functioning properly. .2524 For Night Swimming - provide sufficient lighting so that all parts of the pool and required deck area are visible and main drains are clearly visible. - Intent to suspend item. Will follow up with facility or will revoke night swimming permit.
Aug 24, 2022 18 demerits · 5 violations
Inspector comments: Inspection conducted with CPO Victor Alvarrcin.
New ownership and management. Fill out updated application and return it to our office to update our files.
Bubbler 38 GPM, Filtration 60 GPM.
Intent to suspend issued
5)
8)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
New ownership and management. No records for the last week since ownership change. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Missing two weirs. .2518(k) Replace missing weirs. - Intent to suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Not able to verify that underwater and deck lighting are functioning properly. .2524 For Night Swimming - provide sufficient lighting so that all parts of the pool and required deck area are visible and main drains are clearly visible. - Will follow up with facility or will revoke night swimming permit.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Vacuum cap missing. .2518(f) Provide a vacuum cap or self-closing cap for pools built after May 1, 2010. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals stored on the floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Apr 27, 2022 4 demerits · 1 violation
Inspector comments: Inspection conducted with John Riddick and AB Barbosa.
Records not yet being kept. Operator has a copy of the state pool log sheet. Ensure Chlorine, pH, and main drains are checked daily and record any pool maintenance activities. Check at least weekly total alkalinity and cyanuric acid.
Filtration pump flow meter read 75 GPM after a backwash.
Feature pump flow meter read 60 GPM.
Permit issued
Night swimming inspection scheduled for 6 AM on 5/3. Permit currently only allows for dawn to dusk operation.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Diagonal supports on the fence to the left of the main gate by restrooms. .2528(6) Where the barrier is composed of diagonal members, the maximum opening formed by the diagonal members shall be no more than 1.75 inches. - Corrected, operator moved sign in front of supports to remove the footholds created by the diagonal members.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CYAN MALLARD CREEK” or State ID 2060530658). Inspection type (routine vs. follow-up) is not published in the county's data.