16demerits

MONTFORD AT MADISON PARK

1420 ESTATES AVE, Charlotte, NC 28209

Year-Round Swimming Pool · NC permit/State ID 2060530695

Latest result16 demerits

Last inspectedOct 21, 2026

Inspections on record8

On record sinceApr 21, 2023

This facility type is scored in demerits: lower is better (0 = no violations found).

Score history

Apr 21, 2023Lower is betterOct 21, 2026

Inspections & violations

Oct 21, 2026 16 demerits · 5 violations

Inspector comments: Inspection conducted with CPO Charles. INTENT TO SUSPEND issued today due to the following: - Observed no daily logs for record keeping of pool maintenance. Facility has 30 days to be in compliance. PERMIT RESTRICTION: FLOW METER MUST REMAIN OPERABLE. FLOW SHALL NOT EXCEED 119 GPM DUE TO DRAIN COVER FLOW RESTRICTION. SUCTION HAZARD. NIGHT SWIMMING APPROVED - 4/21/2023. NIGHT SWIMMING VERIFIED DURING TODAY'S INSPECTION DUE TO POOL BEING IN THE SHADE.

#5 · Water quality: daily written records of water quality and test kit kept on site −4

.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no daily logs for record keeping of pool maintenance. INTENT TO SUSPEND ITEM.

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

.2518(k) Replace missing weirs. Observed one of three weirs missing. Replace missing weir. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed skimmer completely full of debris. CPO dumped out skimmer during inspection.

#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4

.2522(a) Provide 6 ft of clear walking space around the outdoor pool at all times. Observed a row of chaise lounges and chairs placed 2-3ft from pool perimeter. CPO moved furniture to ensure there is 6ft of walking space around pool.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

.2533(d) Pump room floor shall be kept dry and free of standing water. Observed water leak on floor of pump room. CPO stated leak is coming from one of the valves. Keep pump room free of leaks and standing water.

#27 · Equipment room: filter backwash discharged through an air gap −2

.2513(b) Filter backwash shall be discharged through an air gap. Observed no air gap. Ensure there is an air gap to properly backwash.

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May 13, 2026 16 demerits · 5 violations

Inspector comments: Conducted inspection with property manager and maintenance team. Pool returned to A status and able to open. Const. Date: 4/26/2000 Rope Length: 27' Permit Restriction: Flow meter must remain operable. Flow shall not exceed 119 gpm due to drain cover flow restriction. NIGHT SWIMMING APPROVED - 4/21/2023 - must be re verified in 2026

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

.2518(k) Replace missing weirs. 1 out of 3 weirs missing. Replace missing weir for skimmer by fence. No permit action. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Skimmers full of stabilizer and impeding function. Operator emptied. Do not place chemicals in skimmers. No permit action.

#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4

.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed several chairs closer than 6ft to pool edge. Operator moved and corrected. No permit action.

#24 · Equipment room: approved pump, filter, and flow meter operating properly −4

.2518(e) Provide a spare basket for pump. Spare pump basket missing. Replacement on order. No permit action.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting. Chemicals stored in pump room. Pool built in 2000.

#27 · Equipment room: filter backwash discharged through an air gap −2

.2513(b) Filter backwash shall be discharged through an air gap. No air gap.

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Sep 8, 2025 34 demerits · 8 violations

Inspector comments: Onsite inspection. Immediate suspension issued for improper chemical levels and emergency phone signage. Pool must close. Call EHS Devon when items are corrected and ready to re open 7049981122. Intent to suspend items must also be corrected upon return visit or an intent to suspend may be issued. Const. Date: 4/26/2000 Rope Length: 27' Permit Restriction: Flow meter must remain operable. Flow shall not exceed 119 gpm due to drain cover flow restriction. NIGHT SWIMMING APPROVED - 4/21/2023 - must be re verified in 2026

#2 · Water quality: disinfectant residual provided by −6

.2535(4) Maintain chlorine at least 1.0 ppm. Chlorine observed at 0.0ppm. Immediate suspension item.

#3 · Water quality: pool water pH −6

.2535(1) Maintain pH at 7.2 to 7.8. PH observed at less than 6.8. Immediate suspension item.

#5 · Water quality: daily written records of water quality and test kit kept on site −4

.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. No records available for EHS to review. Intent to suspend item.

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

.2518(k) Replace missing weirs. 1 out of 3 weirs missing. Replace missing weir for skimmer by fence. No permit action.

#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4

.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed several chairs closer than 6ft to pool edge. Intent to suspend item.

#22 · Premises: emergency telephone provided −6

.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Callback number missing from emergency phone sign. 8392797153. Immediate suspension item.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

#27 · Equipment room: filter backwash discharged through an air gap −2

.2513(b) Filter backwash shall be discharged through an air gap. No air gap.

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Apr 10, 2025 24 demerits · 7 violations

Inspector comments: Conducted inspection with CPO Christian. Intent to suspend issued for decking offsets, chairs too close to pool, and main gate not self closing self latching. Items must be corrected within 30 days or a permit suspension may be issued. Call EHS Devon Moeller when items are corrected and ready for re inspection. 7049981122

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

.2518(k) Replace missing weirs. 1 out of 3 weirs missing. Replace missing weir for skimmer by fence. No permit action.

#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4

.2537(b) All gates and doors shall be self-closing, self-latching. Main gate not self closing self latching. Intent to suspend item.

#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4

.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed several chairs closer than 6ft to pool edge. Intent to suspend item. .2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. Several areas around pool and around entrances have offsets at or greater than 1/2” Previous inspections have noted the tiles shifting and the issue getting worse. Fill in gaps and repair offsets. Intent to suspend item.

#22 · Premises: emergency telephone provided −6

.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Facility address missing from emergency phone sign. Operator corrected. No permit action.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

#27 · Equipment room: filter backwash discharged through an air gap −2

.2513(b) Filter backwash shall be discharged through an air gap. No air gap.

#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2

.2526(h) Shower(s) shall be provided. Shower not operational.

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Aug 2, 2024 10 demerits · 4 violations

Inspector comments: Conducted inspection with property manager Devon Nichols. Permit issued and pool able to open and on A status. EHS recommends lowering chlorine level for bather comfort. Note: Some tiles are approaching 1/2 inch offset. Monitor decking. Property manager intends to have decking redone. Bulbs that extend over the pool are plastic.

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

.2518(k) Replace missing weirs. 1 out of 3 weirs missing. Replace missing weir for skimmer by fence. No permit action.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

#27 · Equipment room: filter backwash discharged through an air gap −2

.2513(b) Filter backwash shall be discharged through an air gap. No air gap.

#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2

.2526(h) Shower(s) shall be provided. Shower not operational.

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May 22, 2024 26 demerits · 7 violations

Inspector comments: Maintenance supervisor not available during inspection due to being at a different property. Property manager Devon gave EHS access to pool and pump room. Window limiters have been installed on pool facing resident windows. EHS verified by pictures. Pool remaining on E status due to improper length of ring buoy rope and inoperable emergency telephone. Contractor installing mesh on gate and new magna latch during inspection. Call EHS Devon Moeller when ready for re inspection. 7049981122 Permit Restriction: Flow meter must remain operable. Flow shall not exceed 119 gpm due to drain cover flow restriction.

#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6

.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. EHS measured rope at 40’. Cut rope to 27’. Immediate suspension item.

#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4

Gate with magna-latch less than 54" from ground. Gate with horizontals <45" apart. Raise height of magna-latch at 54" from ground. Gate horizontals shall be >45" apart. Eliminate top horizontal by blocking off. Ie. Plexiglass or mesh. Contractor installing mesh and new magna latch during inspection. Full barrier with horizontals less than 45" apart. Maintain at 45" apart. Pool built pre-2010.

#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4

.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed several chairs closer than 6ft to pool edge. Intent to suspend item.

#22 · Premises: emergency telephone provided −6

.2530(f) Emergency phone shall remain operable. Emergency phone experiencing heavy feedback on both ends. EHS was able to barely hear and understand emergency operator. EHS unable to call back emergency phone. Immediate suspension item.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

#27 · Equipment room: filter backwash discharged through an air gap −2

.2513(b) Filter backwash shall be discharged through an air gap. No air gap.

#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2

.2526(h) Shower(s) shall be provided. Shower not operational.

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Nov 17, 2023 42 demerits · 10 violations

Inspector comments: Immediate Suspension issued for the following: .2535 - maintain pool pH at 7.2 to 7.8 .2530 - replace ring buoy with USCG approved buoy and 27 ft rope Once corrected, contact Katie at 704-309-5494 to schedule a return visit to reopen your swimming pool. The pool must remain closed until a return visit has been made. Operator stated hanging bulbs above pool are plastic bulbs. Could not verify. Ensure no glass on pool deck. Viewed resident walk dog across pool deck during inspection to walk animal. No pets permitted on pool deck.

#3 · Water quality: pool water pH −6

Pool pH at 8.4. Maintain pool pH at 7.2 to 7.8. Immediate Suspension issued.

#5 · Water quality: daily written records of water quality and test kit kept on site −4

No records maintained. Maintain daily record keeping for chlorine, pH and main drain checks. Maintain weekly record keeping for cyanuric acid and total alkalinity.

#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6

PDSC form with incorrect pump. Walked operator through filling out paperwork while onsite. Will type up and send by next week. Due 11/21 for PDSC form. No suction hazard.

#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4

Some etching and damage around pool return. Some staining on steps around escutcheon plates. Keep pool floor in good repair. Damage to pool floor may require repair in the future if worsens.

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

Skimmers with debris and leaves in skimmer baskets and underneath the skimmer baskets. Keep skimmers free of debris to ensure filtration is working properly.

#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6

Ring buoy grab rope and ring buoy rope degraded. Replace ring buoy with USCG approved ring buoy. Rope required length at 27 ft. Immediate Suspension issued.

#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4

Gate with magna-latch less than 54" from ground. Gate with horizontals <45" apart. Raise height of magna-latch at 54" from ground. Gate horizontals shall be >45" apart. Eliminate top horizontal by blocking off. Ie. Plexiglass or mesh. Intent to Suspend issued for both items. Full barrier with horizontals less than 45" apart. Maintain at 45" apart. Pool built pre-2010. Could not verify windows to have limiters around the pool deck due to vegetation. All windows that open on to the pool deck shall have window limiters.

#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4

Pool furniture directly on pool deck. Maintain 6 ft. clearance around pool. Furniture moved during site visit. Some algae in between pavers around pool deck. Polymeric sand has degraded. Eliminate algae and reseal with polymeric sand. Offset paver near skimmer on right side of pool. Loose paver on back side of pool to right of circular steps by table. Pavers shall be secure with no offsets greater than 1/2". Permit action item.

#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2

Hot water in restrooms >120 F. Maintain at 110 F or below.

#30 · Dressing and sanitary facilities: approved water source, no cross connections −2

Hose bib on pool deck without backflow prevention device. Provide backflow prevention device on all hose bibs.

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Apr 21, 2023 8 demerits · 2 violations

Inspector comments: Observed motor of Sta-rite pump changed from 1.5HP to 2HP. Maximum flow of pump is approximately 140gpm which is still less than the max flow rating of the Paramount SDX2 main drain covers of 188gpm. Pump is approved however an updated PDSC form must be submitted to MCHD to ensure accurate records are maintained. Pool is approved for night swimming based upon video provided at night and by verifying placement and functionality of lights.

#5 · Water quality: daily written records of water quality and test kit kept on site −4

.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Ensure main drains are being checked and recorded on log daily.

#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4

.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed lounge chairs and fire table about 2-3ft from pool edge. CDI- lounge chairs removed or relocated to provide required clearance.

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “MONTFORD AT MADISON PARK” or State ID 2060530695). Inspection type (routine vs. follow-up) is not published in the county's data.