18demerits
REGENCY AT PALISADES - SPA
15705 LAKE RIDGE RD, Charlotte, NC 28278
Year-Round Spa · NC permit/State ID 2060550183
Latest result18 demerits
Last inspectedSep 16, 2026
Inspections on record18
On record sinceJun 16, 2017
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jun 16, 2017Lower is betterSep 16, 2026
Inspections & violations
Sep 16, 2026 18 demerits · 3 violations
Inspector comments: Conducted inspection with CPO. Spa remains on A status and in good standing. Ensure drain covers are replaced with approved PDSC prior to expiration.
DRAIN COVERS EXPIRE NOVEMBER 15TH 2026
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8.
Observed pH at above 8.0. CPO corrected to 7.4. No permit action.
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below.
Observed spa at 104.9. Operator lowered to 104. No permit action.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
Signage missing dialing instructions. Operator added. No permit action.
Mar 26, 2026 20 demerits · 5 violations
Inspector comments: Issued 30 Day Intent to Suspend (ITS) for impeller verification and gates self-closing, self-latching. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS. Contact mainline at 980-314-1620 to pay $100 revisit fee before return visit is made for scheduled inspection.
Send impeller verification to pdsc@mecknc.gov and copy Marie.Daley@mecknc.gov spa ID 550183
“W” status
Inspection with Ariel Humphrey and Gage Carnrike
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0.4 ppm at time of inspection. .2535(4) Maintain chlorine at least 1.0 ppm. Operator corrected to 3.0 ppm
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Pump housing has been replaced. Unable to verify pump. Motor appears to be replaced but 3 HP. Requires electrical permit from Code Enforcement. Pump needs impeller verification to document correct pump and no suction hazard. File reads Pentair XFE-12 .Allowing 30 days for documentation to be submitted, due to no apparent suction hazard. 2539(c) All pools, prior to permit issuance, shall provide documentation to the Department to verify suction outlet safety compliance.
*permit item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back gate not latching at time of inspection.
.2537(b) All gates and doors shall be self-closing, self-latching.
*permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Water on pump room floor. .2533(d) Pump room floor shall be kept dry and free of standing water.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Men’s toilet in disrepair. Water off at time of inspection.
.2526(m) Keep restrooms and fixtures clean and in good repair. Provide water for showering and hand washing.
Nov 12, 2025 6 demerits · 2 violations
Inspector comments: Inspection led by EHS Isaac under supervision of EHS Devon. Intent to suspend issued for broken pool light cover. Item must be corrected within 30 days or permit may be suspended. Call EHS Devon when corrected 7049981122
Expiring/Expired Covers - Requires replacement 2026.
Const. Date: 6/8/2017
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
.2524(c) Lighting fixtures shall not present a hazard to the public.
Cover around lighting fixture in pool partially broken. Repair. Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water.
Water on pump room floor.
Feb 27, 2025 12 demerits · 3 violations
Inspector comments: Intent to Suspend (ITS) for doors self-closing, self-latching or audible alarm. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
“W” status
Note: Main drains expire November 2026. Update and submit PDSC for approval prior to expiration to avoid permit action.
New motor on filtration pump. Ensure proper electrical permits have been pulled.
No Night Swimming
Inspection with Jeremy Laurier
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0.4 ppm at time of inspection. .2535(4) Maintain chlorine at least 1.0 ppm. Operator corrected to 3.0 ppm
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Door from clubhouse not latching or alarmed that goes onto balcony that leads to pool deck.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
*permit item
Pool furniture against fence creating horizontal less than 30” inches height.
.2528(b) Horizontals shall not be located less than 45" in height. Operator removed furniture and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals stored in pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Heater line leaking causing floor to be wet under equipment for spa.
.2533(d) Pump room floor shall be kept dry and free of standing water.
Oct 3, 2024 26 demerits · 7 violations
Inspector comments: Intent to Suspend issued for:
.2535 - install flow meter on chlorinator per NSF requirement
.2528 - remove pine needles so upper fence at 48" in height from ground
.2518 - replace skimmer basket
.2537 - spa timer shall run at 15 minutes or less
#5 · Water quality: daily written records of water quality and test kit kept on site −4
CYA and TA not recorded weekly for one week. Maintain weekly record keeping.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer basket damaged. Replace basket. Intent to Suspend issued.
One weir stuck. Keep in good repair.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Light niche missing fitting. Replace fitting.
#14 · Pool maintenance: spa timer working properly −4
Spa timer >15 minutes. Maintain at 15 minutes or less. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Upper door not self-closing, self-latching. Corrected during the inspection.
Lower fence near steps <48" from ground due to pine needles. Maintain at 48" or greater. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Accu-tab chlorinator installed without flow meter. Provided by operator. Not original construction. Intent to Suspend issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Men's restroom (indoor) shower with build-up. Keep clean.
Apr 19, 2024 4 demerits · 1 violation
Inspector comments: **RECOMMEND REPLACING SOLAR COVER DUE TO DETERIORATION -- SMALL BLUE PIECES THROUGHOUT THE WATER**
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
SPA FLOOR STAINED, DIRTY -- CLEAN
Sep 13, 2023 10 demerits · 3 violations
Inspector comments: Intent to Suspend (ITS) issued for records. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
“W” ITS status
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly alkalinity and some temperature and no action when observed with 0 ppm chlorine.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*Permit item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One gate by indoor pool not latching at time of inspection. One door not latching by indoor pool. .2537(b) All gates and doors shall be self-closing, self-latching.
Operator adjusted and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals stored in pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Jan 19, 2023 16 demerits · 4 violations
Inspector comments: Suspension for water temperature. Contact Marie Daley at 704-507-6806 when corrected to lift suspension.
Will check records at return visit.
Inspection conducted with Patrick Hurst and Danielle Dillane
#4 · Water quality: water temperature of heated pool −6
Spa hot water over 104 F at time of inspection.
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below.
*Immediate suspension item. Spa MUST REMAIN CLOSED with signage posted until suspension is lifted by Health Dept. Contact Marie Daley at 704-507-6806 when corrected to lift suspension
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly alkalinity and cyanuric acid checks and some temperature.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Operator checked, added and corrected.
Will recheck records at return visit.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One gate by indoor pool not latching at time of inspection.
.2537(b) All gates and doors shall be self-closing, self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
Operator adjusted and corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Outside restrooms winterized at time of inspection. Toilets soiled. Showers disconnected. Provide restrooms. Patrons able to use inside facilities.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Sep 8, 2022 12 demerits · 4 violations
Inspector comments: No night swimming
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly alkalinity and cyanuric acid checks and temperature.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Operator checked, added and corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Some doors from clubhouse (one from fitness/classroom, one from upstairs) not latching or alarmed. One gate by outdoor pool not latching at time of inspection.
.2537(b) All gates and doors shall be self-closing, self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
Operator adjusted and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals stored on floor at time of inspection.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Men’s restroom toilet soiled.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Apr 5, 2022 12 demerits · 4 violations
Inspector comments: Issued permit for 2021. Changed to “A” Open for Business status.
No Night Swimming.
Inspection with David Johnson
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Fittings for jets missing at time of inspection. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Fittings were in pump room. Operator replaced and corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Umbrella stands against fence at time of inspection creating horizontals less than 45” .2528(b) Horizontals shall not be located less than 45" in height. Operator moved and corrected.
Door onto pool deck open. .2537(b) All gates and doors shall be self-closing, self-latching. Door closed and corrected.
Sweep under gate causing gap greater than 2”.
.2528(a) Maintain 2" or less under fence and/or gate (post-May 2010). Operator adjusted and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Items within 3’ of equipment. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Outside restrooms winterized at time of inspection. Toilets soiled. Showers disconnected. No paper towels. Provide restrooms. Patrons able to use inside facilities.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Aug 27, 2020 2 demerits · 1 violation
Inspector comments: 24) Filtration pump changed out like for like (Pentair XFE-12 3 HP). Advised that all electrical permits should have been pulled and acquired according to code enforcement. Pump still grounded and no visible hazard.
No signature due to COVID-19.
Inspection with: Mike Gillis, Kenny Bienkowski
Report to: INSPECTIONS@TRIDENTPOOLGROUP.COM; Mike Gillis
; Belynda Tharpe
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals stored on floor at time of inspection.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Apr 29, 2020 14 demerits · 4 violations
Inspector comments: Intent to Suspend for records. Due to COVID-19, inspection was scheduled. Pay $100 revisit fee to lift ITS (if before 5/1/2020) or re-inspect with pre-permit inspection (5/1/2020 or after due to permit expiration). Contact Marie Daley at 704-507-6806 to verify compliance and lift ITS.
Permit will be issued for 2021 when all items are in compliance. After 4/30/2020 permit expires and is not valid.
Changed to "W" Intent to Suspend status.
No Night Swimming.
Operator unable to sign due to COVID-19 protocol and safety precautions to not share equipment.
Inspection completed with: Mike Gillis, Belynda Tharpe and George w/ Trident pools
Sent report to: inspections@tridentpoolgroup.com and Belynda.Tharpe@fsresidential.com
#1 · Water quality: water clear enough to clearly see bottom of pool and pool drain −6
Debris on main drains at time of inspection.
.2535(2) Main drains must be clearly visible from the pool deck. Operator cleared and corrected.
#20 · Premises: caution signs posted at hot water spas −4
No signage at spa at time of inspection.
.2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15).
.2532(16) Provide signage requiring a shower for each user before entering the spa and prohibiting oils, body lotion, and minerals in the water.
*permit item. Issued ITS, but permit expires 4/30/2020. Permit will expire 4/30/2020 and no valid permit for spa until corrected. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS/re-inspect for permit.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals stored on floor at time of inspection.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Some furniture stored in restrooms at time of inspection. Soap missing at some sinks.
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Oct 9, 2019 4 demerits · 1 violation
#20 · Premises: caution signs posted at hot water spas −4
"Unsupervised" wording missing from spa signage.
.2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15). Operator Corrected signage to read "Unsupervised used by children is prohibited." in 1/2" lettering.
Mar 11, 2019 20 demerits · 6 violations
Inspector comments: ITS for doors and gates self-closing, self-latching.
Spa signage information:
Where water temperature exceeds 90 degrees Fahrenheit (32 degrees Celsius), a caution sign shall
be mounted adjacent to the entrance to the spa or hot tub. It shall contain the following warnings
in letters at least ½ inch in height:
CAUTION:
-Pregnant women; elderly persons, and persons suffering from heart disease, diabetes, or
high or low blood pressure should not enter the spa/hot tub without prior medical
consultation and permission from their doctor;
-Do not use the spa/hot tub while under the influence of alcohol, tranquilizers, or other
drugs that cause drowsiness or that raise or lower blood pressure;
-Do not use alone;
-Unsupervised use by children is prohibited;
-Enter and exit slowly;
-Observe reasonable time limits (that is, 10-15 minutes), then leave the water and cool
down before returning for another brief stay;
-Long exposure may result in nausea, dizziness, or fainting;
-Keep all breakable objects out of the area.
#3 · Water quality: pool water pH −6
pH 6.8 at time of inspection.
.2535(1) Maintain pH at 7.2 to 7.8. pH corrected to 7.2
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Door from outside men's restroom not self-latching at time of inspection. Fence with magnalatch not self-latching at time of
inspection. Class in fitness room propped door onto outside deck open.
.2537(b) All gates and doors shall be self-closing,
self-latching. Fitness instructor closed door.
**30 Day Intent to Suspend (ITS) item. Contact Marie Daley at 704-507-6806 when corrected to lift ITS.
#20 · Premises: caution signs posted at hot water spas −4
Spa signage replaced with new sign, lettering not 1/2" in heaight and verbage not exact/correct. .2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15).
Operator found old, correct, signage and posted at spa. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals stored on floor.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor. Operator
moved off floor. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water off in outside restrooms at time of inspection. Indoor restrooms operating.
.2626(m) Keep restrooms and fixtures clean and in
good repair.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
Backflow prevention device removed from hose bibb in men's restroom. Provide backflow prevetion. Operator replaced. Corrected.
Sep 6, 2018 30 demerits · 7 violations
Inspector comments: ITS for gates and spare pump basket. (whisperflo XF)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing temperature. .2535(11) Provide record keeping including daily records of disinfecant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Operator added temperature. Corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmer basket. Keep clean. Operator emptied/cleaned and corrected.
#14 · Pool maintenance: spa timer working properly −4
Timer running over 15 minutes. Keep at 15 minutes or less. Operator replaced missing screw top prevent spa from running over 15 minutes. Corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Gates not self-closing, self-latching at time of inspection. Gates must self-close, self-latch.
*30 Day Intent to Suspend item. Contact Marie Daley at 704-507-6806 when corrected to lift ITS.
#20 · Premises: caution signs posted at hot water spas −4
Word "Unsupervised" was covered with white tape on spa signage. Must have exact wording for "Unsupervised use is prohibited by children." Removed tape and corrected signage.
#22 · Premises: emergency telephone provided −6
Emergency phone signage blocked. Keep visble. Operator corrected by moving items blocking signage.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Provide spare pump basket. (Whisperflo-XF)
*30 Day ITS item
Feb 22, 2018 12 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Nov 30, 2017 6 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Jun 16, 2017 4 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “REGENCY AT PALISADES - SPA” or State ID 2060550183). Inspection type (routine vs. follow-up) is not published in the county's data.