18demerits

WINDSOR RUN - SPA

2030 WINDSOR RUN LANE, Matthews, NC 28105

Year-Round Spa · NC permit/State ID 2060550189

Latest result18 demerits

Last inspectedOct 21, 2026

Inspections on record18

On record sinceMay 31, 2018

This facility type is scored in demerits: lower is better (0 = no violations found).

Score history

May 31, 2018Lower is betterOct 21, 2026

Inspections & violations

Oct 21, 2026 18 demerits · 4 violations

Inspector comments: Emergency phone will be checked for callback in 7 days, main drain screw will be checked for replacement, Wednesday October 28, permit will be suspended immediately at this time if not correct. Indicate correct callback number on signage (only one number). Contact Marie Daley at 704-507-6806 when in compliance. 30 Day Intent to Suspend (ITS) for fittings replaced. Permit restriction pump must remain set so that flow does not exceed 98 GPM due to skimmer restriction. Flow meter must remain operable. Inspection with Chris Gundacker and Jessica Sprague

#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6

Drain cover missing one screw out of 16. Drain appears secure, manufacturer specifications include 16 screws. Replace to meet specs. Allowing 7 days since drain cover is secure. .2537(7) Drain covers shall be in good condition and securely attached. *permit item

#12 · Pool maintenance: inlets and other fittings in place and in good repair −4

Observed 6 missing fittings. Replace. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. *permit item

#22 · Premises: emergency telephone provided −6

Emergency phone not calling back to phone. Does dial out in case of emergency. Allowing 7 days to correct due to ability to call out in case of emergency. .2530 Emergency phone shall either audibly ring or answer automatically when phone number for phone is dialed. .2530(f) Emergency notification systems (monitoring services) must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer the phone number and address for the phone to 911. *permit item

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

Water on floor due to leak at spa jet pump. Items within 3 ft of pump. .2533(d) Pump room floor shall be kept dry and free of standing water. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.

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Mar 12, 2026 16 demerits · 4 violations

Inspector comments: Inspection completed with Jeremy Laurer present. Permit conditions- Pump must remain set so that flow does not exceed 98 GPM due to skimmer restriction. Flow meter must remain operable.

#3 · Water quality: pool water pH −6

.2535(1) Maintain pH at 7.2 to 7.8. Observed the pH at 8.2. CDI- adjusted to 7.8.

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

Observed 1 missing weir out of 2 total. Replace. Observed black residue coating inner rim of skimmers in spa. Clean.

#12 · Pool maintenance: inlets and other fittings in place and in good repair −4

.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed 2 missing fittings, 1 return fitting and 1 fill water fitting. Replace.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

.2533(d) Pump room floor shall be kept dry and free of standing water. Water on floor due to leak at spa jet pump.

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Nov 5, 2025 10 demerits · 3 violations

Inspector comments: Inspection completed with Gage Carnrike present. Permit condition - pump must remain set so that flow does not exceed 98 GPM due to skimmer restriction. Flow meter must remain operable.

#5 · Water quality: daily written records of water quality and test kit kept on site −4

.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed total alkalinity recordings not done weekly. Ensure TA is checked and recorded at least once per week.

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

Observed minor debris accumulation on interior of skimmer rim. Clean.

#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2

.2533(d) Pump room floor shall be kept dry and free of standing water. Observed water on floor under spa jet pump due to leak in pump. Repair.

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Feb 19, 2025 6 demerits · 1 violation

Inspector comments: Inspection completed with Jeremy Laurer present. Observed some debris accumulation inside skimmer rims. Maintain clean.

#3 · Water quality: pool water pH −6

.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.2. CDI- adjusted to 7.6.

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Nov 14, 2024 4 demerits · 1 violation

Inspector comments: Inspection completed with Michael Henson present. Intent to suspend permit issued for main drain safety checks not being recorded daily.

#5 · Water quality: daily written records of water quality and test kit kept on site −4

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Mar 27, 2024 4 demerits · 1 violation

Inspector comments: Inspection completed with Jeremy Laurer present.

#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4

Observed black tar/oil type substance at surface of both skimmers. Clean prior to next inspection.

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Dec 19, 2023 6 demerits · 1 violation

Inspector comments: Inspection completed with Heather Durham and Maria Reyes present. Permit suspended due to non-operational emergency phone. Contact Eli Freese at 704.621.2298 once phone is repaired to reopen pool. Observed one drain cover Aquastar wav9 attached to stairs to be a 2017 VGB cover. PDSC paperwork does not reflect this. Submit new PDSC documentation to health department for approval.

#22 · Premises: emergency telephone provided −6

.2530(f) Emergency phone shall remain operable. Observed emergency phone non-operational. Permit suspended.

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Feb 22, 2023 6 demerits · 1 violation

Inspector comments: Inspection completed with Maria Reyes present. Permit suspended due to pH at 8.2. Maintain between 7.2 and 7.8. Contact Eli Freese at 704.621.2298 when corrected to verify and reopen pool. NOTE** Drain covers expire May 2023. Replace prior to expiration or permit may be suspended.

#3 · Water quality: pool water pH −6

.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.2. Immediate suspension issued.

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Nov 2, 2022 4 demerits · details not yet loaded