26demerits
CROWN OF QUEEN CITY, THE
101 W MOREHEAD ST, Charlotte, NC 28203
Year-Round Spa · NC permit/State ID 2060550197
Latest result26 demerits
Last inspectedSep 21, 2026
Inspections on record14
On record sinceAug 14, 2020
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Aug 14, 2020Lower is betterSep 21, 2026
Inspections & violations
Sep 21, 2026 26 demerits · 6 violations
Inspector comments: Inspection conducted with CPO William Herrera.
Label missing on spa filtration pump. Verified Hayward pump with 5.5 HP motor.
Spa not currently heated, did not check temperature.
Recommend moving potted plants by main pool gate away from the pool fence so they do not provide a way to climb the fence.
Intent to suspend issued
5)
17)
#3 · Water quality: pool water pH −6
PH 6.9. .2535(1) Maintain pH at 7.2 to 7.8. - Corrected to 7.5.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
William Herrera is the new CPO for this pool. Provide updated CPO certification for our records. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Missing one of four weirs. .2518(k) Provide functional weirs.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Pedestal pool. Some of the pavers loose or wobbly. .2522(g) All decks and walkways shall have a solid, slip-resistant, impervious surface. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Incorrect phone number posted for emergency phone. .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some chemicals stored in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Leak at pool feature pump. .2533(d) Pump room floor shall be kept dry and free of standing water.
May 20, 2026 4 demerits · 1 violation
Inspector comments: POOL IS NOT APPROVED FOR NIGHT SWIMMING.
MAIN DRAIN COVERS EXPIRE 7/22/2030
POOL HAS PASSED INSPECTION AND BEEN ISSUED PERMIT DECAL. POST PERMIT DECAL AND PAPER POOL PERMIT DOCUMENT AT THE POOL. THE PAPER PERMIT SHOULD BE AVAILABLE WITHIN 1-3 BUSINESS DAYS ON THE HEALTH DEPARTMENT POOL WEBSITE.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 weir missing. Replace the missing weir.
Jul 25, 2025 0 demerits · 0 violations
Inspector comments: Pool permit remains suspended for pH.
Contact Chris Sells when corrections are made at 704 576 8678
Return visit fee required. Contact front office to make payment at 980 314 1620
No violations were recorded for this inspection.
Mar 20, 2025 16 demerits · 3 violations
Inspector comments: Water level low. Keep skimmers operational.
Permit remains suspended for pH and emergency phone.
#3 · Water quality: pool water pH −6
Observed pH at 7.0.
.2535(1) Maintain pH at 7.2 to 7.8.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed crack in pool wall.
.2514 Keep pool shell in good repair.
#22 · Premises: emergency telephone provided −6
Observed emergency phone not operational.
.2530(f) Emergency phone shall be accessible to all pool users.
Dec 4, 2024 10 demerits · 2 violations
Inspector comments: Immediate suspension issued for pool chemistry.
Contact Chris Sells when chemistry is corrected at 704 576 8678
Inspection completed by Noel Lamarre under the supervision of Chris Sells.
#3 · Water quality: pool water pH −6
Observed pH below 6.8.
.2535(1) Maintain pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed last written records from November 27th.
Feb 6, 2024 20 demerits · 4 violations
Inspector comments: Permit suspended for pool chemistry.
Please call Chris Sells when repairs are complete at 704 576 8678.
.2535(4) Maintain chlorine at least 1.0 ppm.
.2535(1) Maintain pH at 7.2 to 7.8.
#2 · Water quality: disinfectant residual provided by −6
Observed Cl at 0.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH at 7.0.
.2535(1) Maintain pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no records since October.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed fence damaged.
.2528(a) Provide no openings in fence and/or gate greater than 4"x4".
Sep 19, 2023 4 demerits · 1 violation
Inspector comments: Intent to suspend issued for pool gate.
Contact Chris Sells when repairs are complete at 704 576 8678, pool will be closed by the Department in 30 days if repairs are not complete.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gate on far side not-self closing self-latching.
.2528(a) Access gates shall swing away from the pool and be self-latching, self-closing unless an attendant AND lifeguard are present.
May 11, 2023 0 demerits · 0 violations
Inspector comments: Observed pH corrected.
Observed no non-compliant conditions
No violations were recorded for this inspection.
Oct 17, 2022 10 demerits · 2 violations
Inspector comments: Observed emergency phone not accepting call back.
Repair within 30 days.
Permit suspended for pH below 6.8
#3 · Water quality: pool water pH −6
Observed pH below 6.8.
.2535(1) Maintain pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no record keeping since the middle of September.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Mar 2, 2022 8 demerits · 2 violations
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed records incomplete .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool watermaintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed window open more than 4”. .2528(a) Ground level windows shall not open greater than 4" on to pool deck or child protected by audible alarm.Observed gate not closing on left side, corrected during inspection .2528(a)
Jul 14, 2021 18 demerits · 4 violations
Inspector comments: Immediate suspension issued for water chemistry.
Will present during visit.
#2 · Water quality: disinfectant residual provided by −6
Observed Cl at 0 raised to .7 during inspection.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH below 6.8 raised to 6.8 during inspection.
.2535(1) Maintain pH at 7.2 to 7.8.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer basket with debris and plastic bottles present.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed chemicals on floor in pump room blocking access.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Mar 22, 2021 20 demerits · 5 violations
Inspector comments: Immediate Suspension issued for emergency phone signage. Once corrected, contact Katie Rudisill at 704-309-5494 to schedule a return visit to re-open the swimming pool.
Doug Hickman present during the inspection. No signature due to covid restrictions.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records for spa in March. Maintain daily record keeping for chlorine, pH and main drain checks. Maintain weekly record keeping for cyanuric acid and total alkalinity.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Some skimmers with debris in baskets. Emptied during the inspection.
One skimmer suction line valved closed. Corrected during the inspection. Ensure all lines are open for uniform suction.
#22 · Premises: emergency telephone provided −6
No signage at emergency pool phone. Provide phone number and address at phone. Immediate Suspension issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automated feeder not detecting flow and shutting off with no flow from pump. Repair automated feeder to detect flow and turn off when no flow from pump.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom at 112 F. Maintain at 110 F or below.
Aug 25, 2020 22 demerits · 5 violations
Inspector comments: Immediate suspension issued for pH. Once corrected, contact Katie at 704-309-5494 to schedule a return inspection. Spa shall remain closed until a return visit is made.
Curtis Conant present during inspection as acting CPO until permanent CPO is hired.
#2 · Water quality: disinfectant residual provided by −6
Spa chlorine at 0 ppm. Corrected to 1.5 ppm during inspection .
#3 · Water quality: pool water pH −6
Spa pH at 8.2. Acid added during inspection and dropped below 6.8. Immediate Suspension issued. Maintain pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No log book. Provide daily log book for chlorine, pH and main drain checks. Weekly logs for cyanuric acid and total alkalinity.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Some rusting screws in skimmers. Per contractor, screws are stainless steele. Replace screws.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restroom at 113 F. Maintain at 110 F or below.
No soap in restroom. Provide soap.
Aug 14, 2020 0 demerits · 0 violations
Inspector comments: Onsite visit with Tommy, Greystar Management.
Observed fitting sticking out into pool, autofill.
Permit issued
Pump - Hayward HCP30501
Main Drain - (3) Aquastar A10RCFRxxx
No signature due to COVID19 social distancing.
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CROWN OF QUEEN CITY, THE” or State ID 2060550197). Inspection type (routine vs. follow-up) is not published in the county's data.