10demerits
TOWERVIEW BALLANTYNE - SPA
13230 BALLANTYNE CORPORATE PL, Charlotte, NC 28277
Year-Round Spa · NC permit/State ID 2060550203
Latest result10 demerits
Last inspectedOct 8, 2026
Inspections on record11
On record sinceJan 20, 2022
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jan 20, 2022Lower is betterOct 8, 2026
Inspections & violations
Oct 8, 2026 10 demerits · 2 violations
Inspector comments: Conducted inspection with CPO and EHS Alex D. Spa remains on A status and on good standing.
Expiring Covers - Aquastar drain covers expire 12/15/2026. Covers must be changed out and new PDSC submitted to health department and approved prior to expiration.
NOTES: 1) AUTOFILL SENSOR IS TIED INTO BOTTOM OF BENCH AND APPEARS AS “RETURN FITTING”.
2) FEATURE PUMP IS TIED INTO JET PUMP TIMER SWITCH. FEATURE WILL NOT RUN WITHOUT JET PUMP.
3) AQUASTAR FILT/FEAT MAIN DRAINS EXPIRE 2026
LAWSON JET MAIN DRAINS EXPIRE 12/15/2031
Const. Date: 12/15/2021
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8.
Observed pH at 8.0. Operator adjusted to 7.4. No permit action.
#20 · Premises: caution signs posted at hot water spas −4
.2532(15) Provide caution signage with lettering 1/2" in height according to Rule .2532(15).
Various wording on sign incorrect. CPO printed new compliant sign. No permit action.
Mar 19, 2026 14 demerits · 3 violations
Inspector comments: Issued 30 Day Intent to Suspend (ITS) for inlet fittings and records. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
“W” ITS status
Expiring/Expired Covers - Requires replacement 2026. 12/15/2026. AUTOFILL SENSOR IS TIED INTO BOTTOM OF BENCH AND
APPEARS AS “RETURN FITTING”.FEATURE PUMP IS TIED INTO JET PUMP TIMER SWITCH. FEATURE WILL NOT RUN
WITHOUT JET PUMP. AQUASTAR FILT/FEAT MAIN DRAINS EXPIRE 2026/LAWSON JET MAIN DRAINS EXPIRE
12/15/2031
Update and send approval of PDSC PRIOR to expiration to avoid permit action. Website is eh.mecknc.gov/pools spa ID 550203
Submit to pdsc@mecknc.gov
Visit with Rob Bailey, Teddy Chapple and Tejon Gerald
Updated CPO to Theodore Chapple
#3 · Water quality: pool water pH −6
PH over 8.0 at time of inspection.
.2535(1) Maintain pH at 7.2 to 7.8.Operator adjusted to 7.8. Corrected.
Note: Spa staying voluntarily closed until full turnover and stable water quality is met.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing temperature and weekly alkalinity testing.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*permit item
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Multiple jet fittings missing at time of inspection.
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair.
*permit item
Nov 18, 2025 14 demerits · 4 violations
Inspector comments: Inspection conducted by EHS Rusi Woo, under supervision of EHS Devon Moeller.
ITS for daily records, please contact Devon Moeller at 704-998-1122, once intent to suspend item has been corrected.
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below.
Observed heated spa was temping at 108F.
Corrected by CPO; temperature of heated spa decreased to 101.6F.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Observed daily logs missing recordings of daily temperature checks. Observed main drains were not being checked on a daily basis. Observed pH and chlorine levels were being checked every other day throughout the week, not daily.
Ensure daily logs have all required fields recorded for compliane.
INTENT TO SUSPEND ITEM.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Observed multiple bags of sodium bicarbonate stored directly on the floor, outside of the chemical storage room.
Ensure all chemicals are properly stored off of the floor.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Observed bags of sodium bicarbonate stored out of the chemical storage room.
Ensure chemicals are stored in designated chemical storage room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
Observed soap dispenser and essential oil body sprays all stored inside glass containers in both the women's and men's restrooms.
CPO removed all glass dispensers from the restrooms.
Feb 5, 2025 4 demerits · 1 violation
Inspector comments: Conducted inspection. Verified previous items were corrected including chlorine, chlorinator operating, records being kept, weirs replaced, new timer not exceeding 15 minutes and door self-closing, self latching.
Flow meter not operation. Issued 30 Day Intent to Suspend (ITS)
“W” status
Updated CPO to Jose Diaz
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. .2518(g) Keep flow meter operational.
*permit item
Dec 17, 2024 34 demerits · 8 violations
Inspector comments: Immediate suspension issued for no chlorine in spa. Spa must remain closed with signage until suspension is lifted by health department. Contact Marie Daley at 704-507-6806 when in compliance to lift suspension. Mainline 980-314-1620. Other permit items to check include records, weirs, chlorinator, signage, timer and doors onto pool deck.
Note: Aquastar main drains expire December 2026, update and submit PDSC for approval PRIOR to expiration to avoid permit action
“E” Immediate suspension status status
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0 ppm at time of inspection.
.2535(4) Maintain chlorine at least 1.0 ppm.
*Immediate suspension item
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records not accurate for water quality and no maintenance recorded.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*Permit item
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One out of two weirs missing. .2518(k) Replace missing weirs. Replace.
*Permit item
#14 · Pool maintenance: spa timer working properly −4
Timer exceeding 15 minute run time.
.2537(b) Spa timer shall not exceed 15 minutes without manual resetting.
*permit item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Door not latching into spa.
.2537(b) All gates and doors shall be self-closing, self-latching or have audible alarm.
*Note sensor is allowing door to stay unlatched/open. Adjusting sensor to not exceed 30 seconds is acceptable for “latching” in timely manner.
*Permit item
#19 · Premises: signs prohibit glass containers or pets in pool area −4
No signage prohibiting glass and pets. .2530(d) Provide a sign prohibiting pets and glass containers in the pool area.
#20 · Premises: caution signs posted at hot water spas −4
Signage with incorrectly spelled “unsupervised” word. .2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15).
*Permit item
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Feeder not working properly at time of inspection (not feeding chlorine).
.2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions.
*Permit item
May 7, 2024 22 demerits · 5 violations
Inspector comments: Conducted inspection with CPO Mike Dennis. Immediate suspension issued for inoperable emergency telephone. Call EHS Devon when ready to reopen 7049981122
If other items are not corrected upon return visit, a 30 day intent to suspend may be issued.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. EHS observed pH at 6.8. Operator corrected to 7.5. No permit action.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. One out of two weirs missing. Replace. Intent to suspend item.
#14 · Pool maintenance: spa timer working properly −4
Timer exceeding 15 minute run time. Intent to suspend item.
.2537(b) Spa timer shall not exceed 15 minutes without manual resetting.
#22 · Premises: emergency telephone provided −6
Emergency phone not working at time of inspection. Emergency phone very quiet with spotty connection. Emergency phone signage not posted. Immediate suspension item.
.2530(f) Emergency phone shall remain operable.
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Pump room floor wet due to leak. Repair.
Aug 21, 2023 26 demerits · 6 violations
Inspector comments: Immediate Suspension issued for emergency phone. Spa must remain closed with signage posted until suspension is lifted by health department. Contact Marie Daley at 704-507-6806 when in compliance to lift suspension.
At return visit, other permit items to check includes recordkeeping, weirs, door and flow meter.
“E” Immediate suspension
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekend checks, maintenance and weekly cyanuric acid at time of inspection. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
*Permit item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Weirs installed backwards.
.2518(k) Replace missing weirs.
*Permit item
#14 · Pool maintenance: spa timer working properly −4
Timer exceeding 15 minute run time.
.2537(b) Spa timer shall not exceed 15 minutes without manual resetting.
*permit item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Door not latching into spa.
.2537(b) All gates and doors shall be self-closing, self-latching.
*Permit item
#22 · Premises: emergency telephone provided −6
Emergency phone not working at time of inspection.
.2530(f) Emergency phone shall remain operable.
*Immediate suspension item
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. .2518(g) Keep flow meter operational.
*permit item
Jan 23, 2023 24 demerits · 6 violations
Inspector comments: Immediate suspension issued for emergency phone. Spa must remain closed with signage posted until suspension is lifted by health department. Contact Marie Daley at 704-507-6806 when corrected to lift suspension.
Other permit items that will be verified at this time include timer shutting off at 15 mins and CPO.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No active CPO at establishment.
.2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator.
*permit item
#14 · Pool maintenance: spa timer working properly −4
Timer exceeding 15 minute run time.
.2537(b) Spa timer shall not exceed 15 minutes without manual resetting.
*permit item
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Small tree within 4’ of spa. .2522(d) Provide at least four ft of clear walking space half way around spa at all times. Operator moved and corrected.
#20 · Premises: caution signs posted at hot water spas −4
Signage with added word and missing letter. .2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15). Operator corrected signage.
#22 · Premises: emergency telephone provided −6
Emergency phone not working at time of inspection.
.2530(f) Emergency phone shall remain operable.
*Immediate suspension item
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Faucet in men’s restroom not working.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Sep 28, 2022 26 demerits · 6 violations
Inspector comments: Immediate suspension issued for emergency phone and water quality. Spa must remain closed with signage until suspension is lifted by health department. Contact Marie Daley at 704-507-6806 when in compliance to lift suspension.
“E” status
Other permit items to verify a return visit include: spa timer, records and chlorinator/feeder working
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0.6 ppm at time of inspection.
.2535(4) Maintain chlorine at least 1.0 ppm.
*Immediate suspension item
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly total alkalinity at time of inspection.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*permit item
#14 · Pool maintenance: spa timer working properly −4
Timer exceeding 15 minute run time.
.2537(b) Spa timer shall not exceed 15 minutes without manual resetting.
*permit item
#22 · Premises: emergency telephone provided −6
Emergency phone not working at time of inspection.
.2530(f) Emergency phone shall remain operable.
*Immediate suspension item
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Feeder not working properly at time of inspection (not feeding chlorine).
.2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions.
*Permit item (will check shut off at return visit)
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in men’s restroom.
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
Feb 7, 2022 14 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Jan 20, 2022 4 demerits · details not yet loaded
Violation details for this inspection are not yet loaded on this site. We're still importing older records — check the official county portal for the full report.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “TOWERVIEW BALLANTYNE - SPA” or State ID 2060550203). Inspection type (routine vs. follow-up) is not published in the county's data.